Personalized settings not responding after windows 10 updates

Anonymous
2018-01-24T15:52:26+00:00

help please

Windows 10 updates have been installed on a HP elitebook 8460p.  When i reboot I am now stuck on the personalized settings not responding on a black screen.  I have tried many things to no avail.  The solutins thati have read have not been helpful.  Any thoughts?

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2018-08-15T17:50:47+00:00

    The following steps worked for me ...

    1. ctrl-alt-del
    2. select Task Manager
    3. in Task Manager, select File then Run new task
    4. type "explorer" in the box next to "Open"
    5. click OK

    now you should get your desktop back, I'd wait a minute or two, then

    1. reboot
    2. logon

    steps 6 and 7 may be a little slower than usual

    1. desktop appears as normal

    I hope this works as well for you as it did for me.

    Thank you, worked a charm.  After every update there are these challenges!  Apple products are looking pretty good right now!

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  2. Anonymous
    2018-08-15T09:03:16+00:00

    Oh my thankyou so so much I have this problem all the time, it worked first time when following your steps

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  3. Anonymous
    2018-08-15T07:48:58+00:00

    I've had a quick look on the HP support page for the 8460p model and there are no drivers for Windows 10. This may not be the cause of the problem for you, but it is concerning me all the same. If there are components that are unique to HP then this could be an issue. Sorry, this doesn't sound optimistic.

    Meanwhile, can you leave the computer at the black screen stage for a longer time to see if it is just being sluggish?

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  4. Anonymous
    2018-07-31T14:31:51+00:00

    Thanks for that additional information Jaydee. Is your user defined as an Admin? Mine is and I was thinking it could be why you did the two extra steps.

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  5. Anonymous
    2018-07-13T23:17:32+00:00

    The following steps worked for me ...

    1. ctrl-alt-del
    2. select Task Manager
    3. in Task Manager, select File then Run new task
    4. type "explorer" in the box next to "Open"
    5. click OK

    now you should get your desktop back, I'd wait a minute or two, then

    1. reboot
    2. logon

    steps 6 and 7 may be a little slower than usual

    1. desktop appears as normal

    I hope this works as well for you as it did for me.

    Thank you so much for this! Worked like a charm

    Was this answer helpful?

    2 people found this answer helpful.
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