As i had stated before i've tried troubleshooting only to have it tell me whatever issue was there is fixed. im not sure what other troubleshooting steps you're referring to so if you can provide that it might be of use. I tried using an unregistered version
of reimage to scan it, which of course means i cant use it to clean it. It did report potential malware but im not sure how accurate this is because no other system care i use has reported any malware issues. does lacking direct x12 have this kind of impact?
One thing i might try when i have time if i dont get any other possible solutions first is uninstalling, downloading a random app FIRST. THEN reinstalling the game to see if that somehow makes a difference. some people have had to reinstall many times,
i've done this about 5 times now.
also, havent yet posted in the forums.