Black screen with cursor after Windows 10 update

Anonymous
2017-11-16T15:57:00+00:00

How to fix windows 10 after update the screen after login is complete black with cursor, but nothing works, task manager wont start. I've tried to go on safe mode but all most the same thing happens, the it starts as safe mode, but I cant use anything, task manager don't work in safe mode, no CTRL +x.

I don't know what to do.

[Moved from: Windows / Windows 10 / Windows update, recovery, & backup]

[Original title: Black screen with cursor after windows 10 update]

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-05-02T19:18:22+00:00

    @ShameemP  IT WORKED!!!!!! Thank you for your post. I have not found this solution anywhere else.

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  2. Anonymous
    2018-04-29T08:17:50+00:00

    The black screen problem just disappeared and so far has not returned.

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  3. Anonymous
    2018-04-29T03:00:31+00:00

    I had the exact same problem and looked into several options but was unable to fix it. I would recommend "resetting Windows" which basically means reinstalling without deleting your personal files (although depending on the programs you use, you may lose some personal data that's not stored in the typical locations). You can do this without any recovery drive. Just get to the login screen and hold shift while clicking restart (after clicking the power icon on the bottom right of the screen). This will bring up a special recovery screen from which you can choose "Reset my PC" (you might have to explore the menu a bit to find this). At some point you will be given the option of whether or not to keep your files, so make sure to choose Yes. Once everything finishes, you will have a basically clean installation of Windows, with one HTML file on your desktop that describes all the programs that were effectively uninstalled by the reset. At this point you can reinstall your programs, and in some cases they will automatically find the local data that was preserved.

    This assumes that you have already attempted to use system restore, and that failed. You can get to that from the same menu after shift-clicking Restart. That's much less destructive, so try that first. In my case it didn't work.

    After this experience I'm improving my backup situation. In the past I've tried both Acronis and Microsoft's built-in options -- both of which are buggy, can silently fail, and are generally awful. I'm now trying out Macrium Reflect and based on my experience so far it seems far superior to both of those.

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  4. Anonymous
    2018-04-27T20:30:38+00:00

    Well, mervynnunley, that has to be my favorite solution (!), but so far it's not happening!

    I don't know if this is any helpful information, but I have also had this error message come up, usually too fleeting to read, but it stayed once long enough to copy:

    svchost.exe - Application Error

    The exception unknown software exception (()xc000000d) occurred in the application at

    location 0x00007FB399FB399EB290

    Click OK to terminate the program.

    I dont' know how to determine what that is.

    I bought the laptop in late 2013.  I have a recovery thumbdrive from June 2015.  That may have been after the upgrade to Windows 10 but not sure.  I am not sure how to use it in my present circumstances.  Also, do I have the option to recover preserving programs and data, or does this operation wipe everything out?

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  5. Anonymous
    2018-04-26T08:13:32+00:00

    Have tried everything other people have suggested but finally the problem just disappeared.

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