Automated Windows 10 updates deleted all my documents and files

Exactly the same thing has happened to my computer. Left with a Black screen where all you can see is the recycle bin and can't do a thing!!

I've given to a colleague at work whose in our IT department and he said that he will have to reload all the software and all the data is gone!!

make things worse is while moving countries, I have misplaced the disks that came with my computer so I'm going to have to purchase the software.

Microsoft = seriously how can this happen??

I mean, I wasn't trying to imply that you should be constantly on the defensive. Clearly  I wasn't. I'm just saying, if, like me, your OS ended up borked, reset (not rollback) might help.

I'm a computer tech and since sunday I have had 8 of my customers call with this same issue as being described here.  I have tried to reset their computers but am unable to even access the reset computer options when trying to booth on startup. The only way I have been able to fix this is pull their drive out of their laptops and make copies of their important files. I then reinstall  windows 10 using the media creation USB device I made. Once I know everything is back up and running and updated I copy over their previous files and they are some what back in business. Little things are still missing like favorites and such.

Yes I love the money but trying to turn these around so fas has me worn out.. Microsoft needs to do something...

Having exactly the same issue after windows 10 update on am of May 22nd on an acer computer.

Tried to reboot in safe mode. Trying to do windows rollback - doesnt work.

Tried to check disk for errors using command prompt - couldnt identify any errors

Help????

I had the same issue with an earlier update.

Tried creating a second account and made it primary, which made things worse. Even then, I would sometimes start up the computer and get a black screen.

I did find one solution that helped. I pressed Ctrl+Alt+Del and opened Task Manager. Then I could click "File" at the top left and "Run New Task". I typed in explorer.exe and pressed enter. Then my desktop was functional again.

It fixed itself up after another update, but I spent months doing this. I thought I'd mention it on the off chance it helps someone.

On a slightly different note, I woke up on the 22nd to Windows having done it's latest update and wouldn't even get to a black screen, just my laptop logo and the spinning dots. So I did a system restore, which pulled it back to 2 days previously. Unfortunately, it wiped everything on C drive. There was a windows.old folder which I recovered my music, photos, documents, etc from. Thankfully I did this before windows tried to do it's "yeah, I'm going to go ahead and update again, mmkay?" routine. Unfortunately, I did not remove my e-mail data for Thunderbird before letting it do it's thing. Now I'm trying to find a way to get my old e-mail settings and messages back. I've tried two different recovery programs. The first one I think I found what I needed, but once found, wanted me to pay US$80 for the program. The second one does not find full folders that are needed to restore the e-mail settings.

If anyone has any suggestions, I'm happy to try them.