Mystery app preventing Windows 10 shutdown after update.

Anonymous
2018-02-10T04:10:34+00:00

Since a Windows 10 update a few weeks ago, when I go to shut down, it says it is closing and there is an app running  ------- but there is no app running   So I wait for it to close that nonexistent app, and after a few minutes, I am back to the computer being ready to work, not shutting down. When will a new update fix this?  Yesterday's update did not fix this. It is not a serious problem, but it is annoying to have to click "Shut down anyway" to really shut down.  What is this app that hides itself and won't quit?

[Moved from Windows / Windows 10 / Windows update, recovery, & backup]

Windows for home | Windows 10 | Sleep and Power on, off

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-07-27T13:02:35+00:00

    Such a small thing, but so annoying! Glad you were able to get rid of the problem.

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  2. Anonymous
    2018-07-27T13:01:11+00:00

    Glad you were able to get it fixed.

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  3. Anonymous
    2018-07-26T15:45:44+00:00

    Thanks for these instructions, they worked for me and my computer finally shuts down without the annoying message anymore.

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  4. Anonymous
    2018-07-10T05:58:58+00:00

    I have finally managed to stop this annoying "app" preventing shutdown.  The thing is I cannot tell you exactly what I did to fix it.

    I also had a problem the search feature in taskbar not working so was working on a work around for that, changing network settings to private

    Refer to https://www.tenforums.com/tutorials/6815-set-network-location-private-public-windows-10-a.html

    Testing a new user login and re-installing Cortana.  Somewhere along the mystery app error has disappeared.

    Also I changed the login so that I do not have to input password every time I turn on the computer.

    For the Cortana search issue I followed these instructions (Note: after doing this I could get the search feature to work until I shutdown and restart and then it reoccurs)  

    **MOST FRUSTRATING since none of these issues were issues prior to windows updates grrr

    WARNING: This solution may have yet unknown side effects, use at your own risk!

    • "Win+X -> A" to open a cmd console with administrator rights.
    • "net user /ADD Testadmin" to create the user Testadmin
    • "net localgroup Administrators Testadmin /add" to add Testadmin to the Administrators. NOTE: The "Administrators" group name is subject to localization.
    • Sign off your current Account and sign into Testadmin.
    • Navigate to "C:\Users[ProblemUserName]\AppData\Local\Packages". You may have to take ownership of the Problem User's Userfolder.
    • Rename the Cortana folder "Microsoft.Windows.Cortana...." and add the extension ".old"
    • Sign off Testadmin and back into the problem account.
    • "Win+X -> a" to open a cmd console with administrator rights.
    • "start powershell" to open a new powershell with administrator rights.
    • "Add-AppxPackage -DisableDevelopmentMode -Register "$(Get-AppxPackage -Name *Cortana* | Select -Expand InstallLocation)\AppxManifest.xml". This will redeploy the Cortana package.
    • Reboot. Cortana and search should now be working.
    • Optional: Remove Testadmin:
    • "Win+X -> A" to open a cmd console with administrator rights.
    • "net user /DELETE Testadmin"
    • Delete "C:\Users\Testadmin"

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  5. Anonymous
    2018-06-26T11:53:37+00:00

    I do have this annoying thing happen every time  close down for the last month or so.  SFC did not find any integrity violations on my machine either.

    I agree it is annoying having to click either the force shutdown or don't close and then re-close every time i want to turn off the computer. 

    Hope there is an answer soon.

    Grrr

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