File History Not Backing Up OneDrive Local Files

Anonymous
2017-10-22T21:25:23+00:00

Running 16299.19 on new Surface Pro. I have about 15GB of OneDrive files synched to my local HDD. I have unchecked the "files on demand" button so that files are actually synched locally; however, when File History runs, it does not include those files in the backup. I have added my OneDrive folder to my Documents library, and I have included the OneDrive directory in the included folders through Windows settings. When I make changes to OneDrive files, they seem to be backed up incrementally; however, it is not making an initial backup, so there is no way I could do a complete restore if something happened to all of my OneDrive files.

I have tried disconnecting my OneDrive account, deleting all local OneDrive files, turning off file history, deleting file history files and setup files, reconnecting OneDrive, and turning File History back on. I have also tried turning on File History before re-connecting my OneDrive account.

Windows for home | Windows 10 | Files, folders, and storage

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Anonymous
2017-11-09T17:21:28+00:00

I have copied the email they sent me below.  I was able to see the green check marks and having reset OneDrive it didn't restart so I had to run the final task.  Then all was and still is well.

  • Are you able to see the green check marks on all the files/folders in OneDrive folder of file explorer?

Try resetting your OneDrive in windows 10 computer:-

  • Press the Windows key + R.
  • In the Run window, enter: %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
  • Click OK.
  • Make sure the OneDrive icon in the notification area of the taskbar disappears and then re-appears after a minute or two. Here’s how to check: Right-click the white OneDrive cloud icon in the notification area, at the far right of the taskbar.

(You might need to click the Show hidden icons arrow next to the notification area to see the

OneDrive icon.)

  • If the OneDrive icon doesn’t re-appear after a few minutes, open the Run window again and enter: %localappdata%\Microsoft\OneDrive\onedrive.exe

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  1. Anonymous
    2017-11-06T21:57:59+00:00

    Also having the exact same issue. Hope MS is actively working to resolve the issue.

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  2. Anonymous
    2017-11-06T09:54:03+00:00

    I have exactly the same problem since the Fall update and have tried all the above tests.

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  3. Anonymous
    2017-11-05T06:59:03+00:00

    To further assist you regarding your concern, we suggest that you perform a clean boot on your computer. This process will start Windows by using a minimal set of drivers and startup programs that will help to eliminate some software conflicts that may cause the issue. In the clean boot environment, some programs including basic system processes, antivirus software, and other software that previously installed will be temporarily disabled to help the troubleshooting process. To do this, you may follow the steps provided in this article on how to perform a clean boot in Windows. Once you’re on the page, you may proceed with the steps under the How to perform a clean bootsection, expand the Windows 10 option for the version of Windows that you’re using, and then complete the process.

    Once you’ve booted your device in clean boot environment, you may check if you’re able to back up your OneDrive files to your PC. If the issue continues, you may follow the steps from Windows 10, Windows 8.1, and Windows 8 option under the How to determine what is causing the problem after you do a clean boot section. After completing the provided troubleshooting steps, you may continue with the steps under the Reset the computer to start normally after clean boot troubleshooting section to restart your PC in normal mode.

    If performing clean boot doesn’t resolve the issue, we suggest that follow the steps on how to perform the Repair Upgrade using the Windows 10 ISO file created by Andre Da Costa. This process will repair the broken Operating System files by installing Windows 10 over the existing installation. It won’t remove your personal files, settings, and installed applications. To do this, you may go to this link.

    After following the given steps, and if the issue continues, we recommend that you restore your device from its previous build. This will re-establish the good working status of the system. To do this, you may follow the steps provided on this link, and then proceed with the steps from the Restore from a system restore point option.

    In the meantime, you may create a feedback item and send it to our Microsoft Feedback Hub. This will let our developers know that the latest version of Windows has an issue on your end. When you submit a feedback item, we will gather additional information to properly identify and address your concern. To do this, you may proceed with the steps below:

    1. On a Windows 10 device, search for Feedback Hub in Cortana search, then launch the app.
    2. Navigate to Feedback in the left menu, then press + Add new feedback.
    3. Select the Problem, share any details that you think are relevant, and choose an appropriate category and subcategory.
    4. Important: If possible, reproduce the problem(s) after clicking Begin monitoring (or Start capture) near the end of the form; Stop monitoring when you’re done.
    5. Once you’ve completed the form and monitoring, click Submit.
    6. Click Continue using Feedback Hub.
    7. If you want to share the item that you have submitted for everyone’s benefit, click My feedback at the top, then find the item you submitted (it may take a while to appear).
    8. Open the item you submitted, then click Share.
    9. Click Copy link, then paste the link here in your response (it will look like https://aka.ms/<unique link>).

    Keep us informed about the concern should you need further assistance.

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  4. Anonymous
    2017-11-03T21:37:04+00:00

    Hi Joseph,

    Thank you for the reply on this.

    I can confirm that I ran both the System File Checker (SFC) and the Deployment Image Servicing and Management (DISM) tools after performing the upgrade.  I do this following the installation of everything Cumulative Update and following major system upgrade.

    The issue has been caused by the Fall Creators Update.

    As I have said multiple times, the File History feature was backing up the local replicas of OneDrive data, while I was running the Creators Update.  Following the upgrade to the Fall Creators Update, it has stopped doing this.

    Therefore it is very clear that the issue has been caused by the Fall Creators Update.  As I have asked previously, please explain what has change and please let us know when this will be fixed.

    Can I please ask you to check this issue with the Windows 10 Development team and advise of a resolution.

    Many thanks in advance,

    Kind regards,

    Neil

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