Print job goes into queue and instantly disappears with nothing being printed

Anonymous
2017-11-16T20:31:55+00:00

For some reason my system has stopped working correctly with one of my printers. The system sees the printer as being connected and available and when I print the job goes to the print queue. However it then instantly disappears and nothing is printed. Can someone advise?

The printer with the problem is an Epson Stylus Photo 1290. The printer was working a couple of days ago and the only thing I can think that has happened is that there was an automatic windows update.

I am running Windows 10 Pro 64 bit version 15063.726

I have tried: starting and stopping the print spooler, uninstalling the driver, running the trouble shooter, rebooting ...

Any help welcome.

Thanks,

Chris.

Note: 28/11/2017 - I have had an email from Epson who confirm the problem is caused by a change introduced by Microsoft. As a result they have no fix for the problem and say that if I wish to continue using the latest version of Windows 10 then I need to buy a new printer or wait for Microsoft to introduce a change (which may never happen). This is hugely disappointing and is also not very environmentally friendly.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-02-28T19:18:13+00:00

Based on your post on printing, I think that the Microsoft Virtual Agent can help you troubleshoot your issue. It'll walk you through the right troubleshooting steps based on the specific problem you're facing.

Please let us know if this solved your issue.

Was this answer helpful?

3 people found this answer helpful.
0 comments

78 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-06-15T20:12:38+00:00

    I have also had this exact same issue and very relieved to come across this thread!

    I have a Brother DCP-J315W which is connected via USB and all of a sudden it is refusing to print, yet nothing seems to be wrong with the printer. It was working perfectly fine a couple of days ago!!

    I'm not the most tech savvy person, but will do my best to follow some of these instructions and get it working again as I had tried everything else I could think of.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-06-14T18:40:21+00:00

    I'm not sure that I understand what you mean. How can I restart with this specific update? I don't think that is possible?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-06-14T18:04:15+00:00

    OK, here's how to prevent re-installation:

    https://www.repairwin.com/prevent-a-specific-windows-update-or-driver-from-installing-in-windows-10/

    I've been through the process and "hidden" KB4560960 without any problems, only when I next restart will I know that it works...

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2020-06-14T17:33:15+00:00

    Ah! Well I don't know what to advise.

    However there is another snag to think about: if you switch off your computer after restarting without the update and enjoying printing as normal, the same update (KB4560960) will be reapplied and you have to start the process all over again. Still working on that.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments