Can't use my keyboard and touchpad at the same time.

Anonymous
2018-01-01T19:43:36+00:00

Okay, I know this is a fairly old topic but I have been searching everywhere and I can't find a solution to this. All the methods are outdated and I've been wanting to play games without the complication of not being able to look around while using WASD. 

If anyone can give some help on this it would be very appreciated, thank you.

[Moved from: Windows/ Gaming on Windows 10]

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2018-10-03T03:23:24+00:00

PLEASE READ!!! This is what worked for me and I bet it will for many of you.

  1. Type in search bar "regedit" and hit enter
  2. after allowing the app to make changes to your device proceed with the following
  3. HKEY_LOCAL_MACHINE > SOFTWARE > Synaptics > SynTP  and then click on TouchPad
  4. From there double-click "PalmDetectConfig"
  5. For "Value Data" enter 0 into either Hexadecimal or Decimal values and click "Okay"
  6. Restart computer and BAM!!! Everything will work as you have wanted for however long you've been trying to fix this issue for. 

This took me hours of my time trying to figure out on my own and literally hours sitting on customer support services listening to shi*** music. Please don't call technical support for questions like this because they have no clue how to help you. I was told to factory reset my computer which would've done nothing to resolve the issue and would have taken up more of my time recovering everything I just deleted (Applications, Saved passwords/usernames, Pictures/Videos, etc.). I understand why palm detection is on by default due to accidental touches on the trackpad if you aren't careful, but the fact that they don't let you turn it off in the settings is an absolute joke. 

Enough of my ranting. I hope this helps and saves you time!

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Anonymous
2018-01-02T20:29:09+00:00

Hi Hayes,

There are several reasons why you are experiencing issues with using your keyboard and mouse at the same time while playing a game. It is possible that the touchpad or the mouse driver is not updated. To properly isolate your concern, please clarify the following information:

  • When was the last time that you were able to use your keyboard and your touchpad at the same time in a game?
  • Did the issue start after an update?
  • Have you tried to update touchpad driver?

If you are using a Synaptics Touchpad, you may follow the steps below to change the touchpad settings:

  1. Press the Windows key on your keyboard and type Control Panel in the search box.
  2. Click on Mouse and go to Device Settings tab.

Go to Settings. 3. Under the Synaptic Settings, go to Pointing, then select Sensitivity. 4. Select Palmcheck and set it to Minimum. 5. Test the game.

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  1. Anonymous
    2019-08-12T22:25:04+00:00

    Holy **** wow i fixed it in my laptop. Go onto normal settings and type touchpad into search settings. From there i went down a bit and there should be a setting called touchpad sensitivity. Turn it to most sensitive. Hope this helps ur laptop as well

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  2. Anonymous
    2019-02-17T18:34:14+00:00

    What i tried is i changed my mousepad sensitivity to most sensitive in the mousepad setting from windows 10. It worked for me. Try it and let me know if it worked.

    Thank you so much :D. I've been looking for weeks and this is the only thing that works for my surface.

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  3. Anonymous
    2018-01-06T20:34:05+00:00

    Disabling PalmCheck or other similarly-named settings should remove the delay between being able to use the touchpad after using the keyboard, essentially allowing you to use both at the same time. If you have already adjusted these settings all the way down but did not experience any improvement, we suggest that you reach out to your laptop manufacturer via their online support page for further assistance. Your manufacturer support page may help you with configuration settings related to your touchpad. It is also possible that this is an intended feature or that an old driver supports using touchpad and keyboard at the same time.

    We also highly encourage you to post this issue and your experience on the Feedback Hub to increase visibility and awareness. Feedback items regularly receive Microsoft responses on the submissions in the Feedback app so you can see what we are doing about your feedback. For more information about the Feedback Hub, see our support article and YouTube video.

    If you need further assistance, please do not hesitate to post a reply.

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