Can't use my keyboard and touchpad at the same time.

Anonymous
2018-01-01T19:43:36+00:00

Okay, I know this is a fairly old topic but I have been searching everywhere and I can't find a solution to this. All the methods are outdated and I've been wanting to play games without the complication of not being able to look around while using WASD. 

If anyone can give some help on this it would be very appreciated, thank you.

[Moved from: Windows/ Gaming on Windows 10]

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-10-03T03:23:24+00:00

PLEASE READ!!! This is what worked for me and I bet it will for many of you.

  1. Type in search bar "regedit" and hit enter
  2. after allowing the app to make changes to your device proceed with the following
  3. HKEY_LOCAL_MACHINE > SOFTWARE > Synaptics > SynTP  and then click on TouchPad
  4. From there double-click "PalmDetectConfig"
  5. For "Value Data" enter 0 into either Hexadecimal or Decimal values and click "Okay"
  6. Restart computer and BAM!!! Everything will work as you have wanted for however long you've been trying to fix this issue for. 

This took me hours of my time trying to figure out on my own and literally hours sitting on customer support services listening to shi*** music. Please don't call technical support for questions like this because they have no clue how to help you. I was told to factory reset my computer which would've done nothing to resolve the issue and would have taken up more of my time recovering everything I just deleted (Applications, Saved passwords/usernames, Pictures/Videos, etc.). I understand why palm detection is on by default due to accidental touches on the trackpad if you aren't careful, but the fact that they don't let you turn it off in the settings is an absolute joke. 

Enough of my ranting. I hope this helps and saves you time!

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Anonymous
2018-01-02T20:29:09+00:00

Hi Hayes,

There are several reasons why you are experiencing issues with using your keyboard and mouse at the same time while playing a game. It is possible that the touchpad or the mouse driver is not updated. To properly isolate your concern, please clarify the following information:

  • When was the last time that you were able to use your keyboard and your touchpad at the same time in a game?
  • Did the issue start after an update?
  • Have you tried to update touchpad driver?

If you are using a Synaptics Touchpad, you may follow the steps below to change the touchpad settings:

  1. Press the Windows key on your keyboard and type Control Panel in the search box.
  2. Click on Mouse and go to Device Settings tab.

Go to Settings. 3. Under the Synaptic Settings, go to Pointing, then select Sensitivity. 4. Select Palmcheck and set it to Minimum. 5. Test the game.

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  1. Anonymous
    2019-01-03T13:33:44+00:00

    In my case, the Synaptics driver did not have a control panel. After messing around regedit and numerous reboots, I believe I found the solution, and I will leave it here in case someone sees this. To retain all the features including palm rejection but enable keyboard and mouse, change the key under Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\Defaults\ with the name of "PalmKms3P" to the binary value of 1. After a reboot, it has solved the problem. Not only did it solve the strange issue, but every previous feature also worked. Please let me know if this works for anyone else!

    Edit: I made a short video to demonstrate: https://www.youtube.com/watch?v=UoBDyHSsyFw

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  2. Anonymous
    2018-01-05T01:37:36+00:00

    Thank you for getting back to us, Hayes. By default, some laptops do not allow you to use the keyboard and touchpad at the same time. This feature is intended to prevent users from accidentally moving the mouse pointer by mistake while typing since your wrist sometimes rest in the touchpad while typing. However, it also has detrimental effects on other tasks such as in gaming.

    In line with this, kindly refer to your laptop manual or support site on how to disable this feature. It is usually found in the touchpad or mouse settings in the Control Panel. To check, follow the steps below:

    1. Click Start.
    2. Start typing Control Panel, and click on Control Panel from the results.
    3. If you are in Category view, click on Hardware and Sound.
    4. Under Devices and Printers, click on Mouse.
    5. The mouse and touchpad software window will open. Look for any settings related to palm tracking, touchpad sensitivity, or SmartSense. These settings vary by manufacturer because Windows has limited ability in controlling touchpad options.

    If you are not able to see these settings, we suggest that you contact your laptop manufacturer. Check if there are updated touchpad drivers for your laptop. Kindly refer to this link: Computer manufacturers' contact information.

    Let us know how it goes for us to assist you further.

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  3. Anonymous
    2018-11-13T22:45:12+00:00

    What i tried is i changed my mousepad sensitivity to most sensitive in the mousepad setting from windows 10. It worked for me. Try it and let me know if it worked.

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