Windows 10 rollback stuck

Anonymous
2018-01-16T17:00:04+00:00

A client of mine has a Windows 10 desktop she bought a couple of years ago. Last week a user (we think her grandson) tried to rollback to a previous version of Windows. But, since Windows 10 is the original OS on the computer, it's stuck. Asks for keyboard language, then gives options to run Windows rollback or Windows 10. When you choose, it reboots and goes right back to the keyboard options. How can I get past this and fix the issue?

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-01-16T18:46:36+00:00

Hi Andrea,

Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

  1. Press F8 while booting your computer to access System Recovery options.
  2. Click Troubleshoot.
  3. Select Command Prompt.
  4. Enter the following commands below, then press Enter after each command:
    • chkdsk c: /f
    • bootrec /fixmbr
    • bootrec /fixboot
    • bootrec /rebuildbcd
    • bcdboot c:\windows /s c:
  5. Once done with the above commands, restart your computer and see if the problem is fixed.

Keep us in the loop with the result.

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  1. Anonymous
    2018-05-23T01:58:47+00:00

    Just want to say thanks for this. Windows 10 is currently reinstalling. If it messes up I'll let you know, but so far, so good. Great advice and wasn't too tricky to follow. Great job.

    Your welcome, and thanks! I looked through the whole thread and didn't really see any solid advice after Microsoft's answer (which didn't work for me).  One guy did say what I did, but I knew most people wouldn't understand the way he put it, so I wanted to write something that most people could follow, step by step, all the way through.  Glad I could help!

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  2. Anonymous
    2018-05-22T11:13:33+00:00

    When the lenovo icon appears hold the power button to force the restart and then turn on the pc again. Do this many times as needed until you see a screen that says that your pc didnt start correctly (usually 3 times), next select the first option and you must be redirected to the same keyboard-choose an option loop that we've talikng about. Next you have to choose "use another operating system" and select windows 10, not windows rollback. What its supposed to happend is that you will see the usually login screen and after you log in you must notice that dont have intenet connection, the win button doesnt work and dont have wallpaper. If this happend there my friend you are in windows safe mode. Then if you want do what i say earlier or try to connect an usb with explorer++ (you have to download it form internet using another pc). 

    if you choose the explorer++ option you can access to the usb and run this program through run funtion (win+r). 

    Let me know if this work for you. Good luck.

    I think the issue here is that, if everyone else is having the same issue as me, once we manage to get to that wallpaperless desktop, nothing works. The start button doesn't come up, even if I press the windows key on the keyboard. The only thing I can manage to get up is task manager (Ctrl-Shift-Del still seems to work).

    I also get the error message saying that my desktop cannot be located. I also cannot run disk check from WinRe because apparently its locked and cannot be checked. I think it's time to start looking into filing legal action against Microsoft. I could go on and on about the personal things that I cannot afford to lose which are currently (hopefully still) on my laptop, but there'd be no point as I'm sure there's thousands of people in the same situation as me. I literally have a university portfolio due in 4 days, on that laptop.

    Long story short: Microsoft forces us to install these constant updates, and when things go wrong as per usual they hide away in the corner, waiting and hoping for things to die down (because of profit; ignore problems and let things die down and your stocks are less likely to take a hit.) 

    All I'm going to say is, I am seriously ashamed of myself for sticking up for Microsoft through all these years and lambasting Apple. Well, at least Apple's users can rest assured that their updates won't brick their computers and that their personal files are fairly safe. Never thought I'd say this, but I seriously need to move to Mac (as I've been hearing more and more recently)

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  3. Anonymous
    2018-05-22T07:26:32+00:00

    OK. So I finally got my laptop to reset. Had to get it to the lock screen, hold in shift while pressing restart. This allowed me to get to the Reset option under Troubleshoot, that was previously not there. The update completed.

    My laptop is now working but is painfully slow, and about 20 applications were removed. 

    Microsoft, it's messing up like this that makes customers look elsewhere. We are not impressed.

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  4. Anonymous
    2018-05-21T23:15:27+00:00

    Same here

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