Windows 10 rollback stuck

Anonymous
2018-01-16T17:00:04+00:00

A client of mine has a Windows 10 desktop she bought a couple of years ago. Last week a user (we think her grandson) tried to rollback to a previous version of Windows. But, since Windows 10 is the original OS on the computer, it's stuck. Asks for keyboard language, then gives options to run Windows rollback or Windows 10. When you choose, it reboots and goes right back to the keyboard options. How can I get past this and fix the issue?

Windows for home | Windows 10 | Windows update

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Anonymous
2018-01-16T18:46:36+00:00

Hi Andrea,

Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

  1. Press F8 while booting your computer to access System Recovery options.
  2. Click Troubleshoot.
  3. Select Command Prompt.
  4. Enter the following commands below, then press Enter after each command:
    • chkdsk c: /f
    • bootrec /fixmbr
    • bootrec /fixboot
    • bootrec /rebuildbcd
    • bcdboot c:\windows /s c:
  5. Once done with the above commands, restart your computer and see if the problem is fixed.

Keep us in the loop with the result.

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  1. Anonymous
    2018-05-29T07:00:45+00:00

    (1) As step 14 says, did you first type in "Explorer.exe" to see whether File Explorer would open? And did you copy important files & downloads to external media? Best do that first, in case things don't work out with the repair-install. They likely will be at "C:\Users<your user name>" or at "C:\Windows.old\Users<your user name>". Then, you'd have them for use after doing a clean install & reinstalling the apps that created them.

    (2) If that is done, then - where you are now - you would click "OK" to start "E:\Setup.exe". That would begin the repair-install & get you to step 15 where one hopes you get to "keep personal files and apps". That would keep not only the files, but all apps should remain installed. That's if all goes well.

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  2. Anonymous
    2018-05-29T06:09:04+00:00

    when i double click on setup.exe in step 14 it just closes the file explorer and shows “E:\setup.exe” highlighted in the box labeled “Open:” in the Run Box but it never tells me that it has updates to install or that it is ready to install, it doesn’t give me any options at all not even to “keep personal files” the only options i have are the ones in the Run Box which are 3 button at the bottom that say “OK” “Cancel” and “Browse”. I NEED to keep my personal files i cannot lose them, thank u for ur help.

    P.S. the photo attached is what i see on my screen after double clicking “setup.exe” from my external USB

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  3. Anonymous
    2018-05-28T21:35:23+00:00

    I have done all until step 15. The problem is that I now have 3 options, Keep all my personal files AND apps, keep ONLY my personal files, or erase everything and start anew. Obviously the third choice is not the one I would be willing to do, as I need everything back ASAP, but as people have discovered in the last pages of this thread, and that the issue was related with people who had Avast/AVG, I think I should only go with personal files. What do you guys think?

    EDIT: I went for both personal files and apps, and it looped back into the keyboard selection screen, or in other words, the windows rollback screen. I tried again using the same option, but this time I selected "do not check for updates". This time it worked. Thanks guys! I seem to have most of my files intact, except something that I installed like a day before the update striked.

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  4. Anonymous
    2018-05-28T02:58:29+00:00

    Glad to hear that about the product key. And I can deduce all went well UEFI-wise. It must be good, if the install went through without that error message, considering you didn't delete all the partitions to allow Windows to switch to MBR style.

    It is excellent to keep files backed up. One step further is to backup the whole Windows installation...

    (1) Make a Windows system image backup, at "START, Settings, Update & Security, Backup, Go to Backup & Restore (Win 7)", in case of unforeseen circumstances. Make the Repair Disc to restore it with, or ask Cortana for "Recovery Drive" to make it on USB. Also, see...

    https://www.winhelp.us/restore-a-system-image-in-windows-7.html

    Restore a System Image Backup in Windows 7, 8, 8.1 and 10

    Note: That's a 3rd-party site. The literature looks good. I know nothing of the links or downloads there.

    (2) If you've got a Seagate or Maxtor HDD, their site will have a free copy of Acronis backup software, which  Seagate calls DiscWizard. I use it for an extra measure of assurance, in case the Windows app won't do a restore on the dread day I need it. This is quicker than the Windows app, makes a far more compact backup, & it is more flexible in use. It will take that Lenovo partition as well as the Windows partitions. Macrium Reflect & AOMEI Backupper also have free versions of imaging software.

    Good luck, & keep us informed.

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