Windows 10 rollback stuck

Anonymous
2018-01-16T17:00:04+00:00

A client of mine has a Windows 10 desktop she bought a couple of years ago. Last week a user (we think her grandson) tried to rollback to a previous version of Windows. But, since Windows 10 is the original OS on the computer, it's stuck. Asks for keyboard language, then gives options to run Windows rollback or Windows 10. When you choose, it reboots and goes right back to the keyboard options. How can I get past this and fix the issue?

Windows for home | Windows 10 | Windows update

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Anonymous
2018-01-16T18:46:36+00:00

Hi Andrea,

Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

  1. Press F8 while booting your computer to access System Recovery options.
  2. Click Troubleshoot.
  3. Select Command Prompt.
  4. Enter the following commands below, then press Enter after each command:
    • chkdsk c: /f
    • bootrec /fixmbr
    • bootrec /fixboot
    • bootrec /rebuildbcd
    • bcdboot c:\windows /s c:
  5. Once done with the above commands, restart your computer and see if the problem is fixed.

Keep us in the loop with the result.

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  1. Anonymous
    2018-05-24T01:01:10+00:00

    I tried to reply to your message twice but replied to the wrong message. Rather than repost a third time would you kindly read my previous message in the forum. Thank you

    Haha, I was like, "Dont thank me man, i didn't do anything lol"

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  2. Anonymous
    2018-05-24T00:58:55+00:00

    I called Microsoft and a representative told me that the recent update that broke my **** because it was not built or not compatible for the latest Windows 10 update since it was originally Windows 7. He also said that the laptop hasn't been compatible with Windows 10 for awhile now. Finally, he said Microsoft wouldn't be able to help me with this problem...

    I mean while fixing it, I kinda broke it even further, now it's showing a bluescreen and it's on a restart loop. It doesn't even go to pick a keyboard layout anymore. I cannot even reset it with an image either anymore. I hate Microsoft. Maybe I should sue them, I don't know.

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  3. Anonymous
    2018-05-24T00:44:27+00:00

    I tried to reply to your message twice but replied to the wrong message. Rather than repost a third time would you kindly read my previous message in the forum. Thank you

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  4. Anonymous
    2018-05-24T00:39:28+00:00

    I apologize for the duplicate. In my last posting I replied to the wrong message.

    Thank you for this posting. I experienced the same problem after installing the recent Windows 10 update. I have a Dell Inspiron desktop that came with Windows Professional installed (no discs) and then a free upgrade to Windows 10. Following the update two days ago I had the pleasure of awaking to find the Choose a Keyboard Layout screen followed by the Windows Rollback option which I clicked and that didnt work and got into the loop many others experienced. None of the recovery options worked but I was able to get to the cmd prompt. I noticed the C: drive was a volume named RECOVERY but none of my data was there and everything else I expected was under D: drive. I didnt think it came configured like this from Dell (but not sure?). Under D: drive I saw  the familiar file structure but could not find any of my data where I expected it but noticed a folder WINDOWS.OLD which did contain all of my data under the user profile folders within it. I used xcopy commands to backup important data to an external disk.

    The only other pc I have is an older laptop with Windows Vista. In Step #2 when I clicked the link to download the official Windows 10 Media Creation tool I was rerouted to the following Microsoft page:

    "You’ve been routed to this page because the operating system you’re using won’t support the Windows 10 media creation tool and we want to make sure you can download Windows 10. To use the media creation tool, visit the Microsoft Software Download Windows 10 page from a Windows 7, Windows 8.1 or Windows 10 device.

    You can use this page to download a disc image (ISO file) that can be used to install or reinstall Windows 10. The image can also be used to create installation media using a USB flash drive or DVD"

    I proceeded to download the ISO file to my laptop hard drive where it sits now and I have a new USB flash drive ready and waiting. But I'm not clear on what I need to do next with this file to transfer it to the flash drive and make it bootable so it can be used in my broken pc? Thank you.

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