Windows 10 rollback stuck

Anonymous
2018-01-16T17:00:04+00:00

A client of mine has a Windows 10 desktop she bought a couple of years ago. Last week a user (we think her grandson) tried to rollback to a previous version of Windows. But, since Windows 10 is the original OS on the computer, it's stuck. Asks for keyboard language, then gives options to run Windows rollback or Windows 10. When you choose, it reboots and goes right back to the keyboard options. How can I get past this and fix the issue?

Windows for home | Windows 10 | Windows update

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Anonymous
2018-01-16T18:46:36+00:00

Hi Andrea,

Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

  1. Press F8 while booting your computer to access System Recovery options.
  2. Click Troubleshoot.
  3. Select Command Prompt.
  4. Enter the following commands below, then press Enter after each command:
    • chkdsk c: /f
    • bootrec /fixmbr
    • bootrec /fixboot
    • bootrec /rebuildbcd
    • bcdboot c:\windows /s c:
  5. Once done with the above commands, restart your computer and see if the problem is fixed.

Keep us in the loop with the result.

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  1. Anonymous
    2018-05-22T10:13:34+00:00

    It was a horrid experience. Thankfully all my files are unharmed after resetting. Just the loss of applications, plus having to reset all of my personal preferences, plus my comp feels slower now... I don't know. This nonsense is not worth it.

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  2. Anonymous
    2018-05-22T10:01:14+00:00

    Thanks for sharing this experience.  Makes me even more reluctant to use the reset option which I fear is the option Microsoft will propose if and when they will reply here.

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  3. Anonymous
    2018-05-22T03:27:54+00:00

    When the lenovo icon appears hold the power button to force the restart and then turn on the pc again. Do this many times as needed until you see a screen that says that your pc didnt start correctly (usually 3 times), next select the first option and you must be redirected to the same keyboard-choose an option loop that we've talikng about. Next you have to choose "use another operating system" and select windows 10, not windows rollback. What its supposed to happend is that you will see the usually login screen and after you log in you must notice that dont have intenet connection, the win button doesnt work and dont have wallpaper. If this happend there my friend you are in windows safe mode. Then if you want do what i say earlier or try to connect an usb with explorer++ (you have to download it form internet using another pc). 

    if you choose the explorer++ option you can access to the usb and run this program through run funtion (win+r). 

    Let me know if this work for you. Good luck.

    Three questions sir. 1 Would this work with a Dell laptop? Making sure before i go and try it. 2 Would i need to keep the USB in at all times? 3. Where would i be able to find the downloads for the OS? Thank you for the help!

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  4. Anonymous
    2018-05-22T01:57:28+00:00

    Look what do you have to do right above your reply. If you dont understand something of my solution ask me again. Hope you can solve, good luck.

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