Windows 10 rollback stuck

Anonymous
2018-01-16T17:00:04+00:00

A client of mine has a Windows 10 desktop she bought a couple of years ago. Last week a user (we think her grandson) tried to rollback to a previous version of Windows. But, since Windows 10 is the original OS on the computer, it's stuck. Asks for keyboard language, then gives options to run Windows rollback or Windows 10. When you choose, it reboots and goes right back to the keyboard options. How can I get past this and fix the issue?

Windows for home | Windows 10 | Windows update

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Anonymous
2018-01-16T18:46:36+00:00

Hi Andrea,

Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

  1. Press F8 while booting your computer to access System Recovery options.
  2. Click Troubleshoot.
  3. Select Command Prompt.
  4. Enter the following commands below, then press Enter after each command:
    • chkdsk c: /f
    • bootrec /fixmbr
    • bootrec /fixboot
    • bootrec /rebuildbcd
    • bcdboot c:\windows /s c:
  5. Once done with the above commands, restart your computer and see if the problem is fixed.

Keep us in the loop with the result.

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  1. Anonymous
    2018-05-21T18:14:46+00:00

    Glad to read this men! Can you please email me or explain more in detail what do you do step by step? It will be so helpful for all of us.

    Thank you so much!

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  2. Anonymous
    2018-05-21T17:58:23+00:00

    Hi Andrea,

    Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

    If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

    1. Press F8 while booting your computer to access System Recovery options.
    2. Click Troubleshoot.
    3. Select Command Prompt.
    4. Enter the following commands below, then press Enter after each command:
      • chkdsk c: /f
      • bootrec /fixmbr
      • bootrec /fixboot
      • bootrec /rebuildbcd
      • bcdboot c:\windows /s c:
    5. Once done with the above commands, restart your computer and see if the problem is fixed.

    Keep us in the loop with the result.

    I do all the above step but it doesn't solve.

    I noticed on the command promote in the last step of your solution i get "Add installation to boot list ? Yes(Y)/No(N)/All(A):

    You need to answer with an 'A' or 'Y' after it says "Add installation to bootlist? ". Then you can run the "bcdboot" c:\windows /s c:" command. (My laptop didn't even get that far, so your lucky. Haha)

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  3. Anonymous
    2018-05-21T10:36:27+00:00

    Try my tip and at least you will be able to make a copy of the files, after you are able to login plug an USB with ExplorerPlusPlusPortable_1.3.5.paf I've just used it to make a backup, now I'm creating a Windows 10 ISO to make if I can repair the DagLangseth message.

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  4. Anonymous
    2018-05-21T09:35:50+00:00

    Hello everyone,

    I had an update too, and got stuck with keyboard layout and then with other options (troubleshoot, turn off your pc, etc.) I've tried everything yesterday and it didn't work. I think I will have to crash my windows and install them again.

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