Update: After another machine's USB keyboard/mouse stopped working I uninstalled KB4074588, rebooted, and the system was working normally.
Recent update causing USB mouse/keyboards to stop working
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Anonymous
A recent update (we think KB4074588) has started causing major issues with USB keyboard/mice attached to systems. We have a number of X1Cs and SP4s that recently received this update and are now not able to use USB KBs/mice; the system devices work fine. If we restore the system state we get a BSOD unless the "Disable Driver Signing" option is enabled.
This isn't affecting all PCs with this update, but is raising some concerns on whether there is a bug in the patch. Has anyone else noticed this issue?
Thanks!
Windows for home | Windows 10 | Devices and drivers
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Anonymous
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Anonymous
2018-03-06T10:34:48+00:00 I had/ have the same issue. A computer technician said that he noticed the impact greater where systems have norton anti virus software. It's caused so much down time and it's beyond my ability to fix so I am on a waitlist to get it fixed (at my expense) 🤐
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Anonymous
2018-03-01T22:45:58+00:00 I attempted uninstall of this patch, that didn’t complete, but was enough to get my keyboards and mouse working (i havent tested mouse off docking station, but detachable keyboard definitely works). The patch is still listed even when uninstall completed on successive attempt. I dont know if it reinstalled, but i have paused updates for a month while Microsoft figures a solution so i can actually use my Surface.
Hopefully we will get advised when there is an explanation and a fix so i can know my Windows is consistent and integrated.
The same thing happened to me with yet another incidence of this KB4074588 debacle. Now after my desktop problem with the keyboard not working, my Dell 2 in 1 laptop's touch screen stopped working. I also did the uninstall of the KB4074588 which didn't appear to complete. It did however bring back the touchscreen function. I just cancelled after about an hour when it didn't appear to complete. I hope the next update isn't such a nightmare.
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Anonymous
2018-03-01T21:36:12+00:00 I attempted uninstall of this patch, that didn’t complete, but was enough to get my keyboards and mouse working (i havent tested mouse off docking station, but detachable keyboard definitely works). The patch is still listed even when uninstall completed on successive attempt. I dont know if it reinstalled, but i have paused updates for a month while Microsoft figures a solution so i can actually use my Surface.
Hopefully we will get advised when there is an explanation and a fix so i can know my Windows is consistent and integrated.
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Anonymous
2018-02-27T23:53:17+00:00 Suggest that you try the total system reset (keeping your data) if you are in the operating system. You do that from settings/update & security. That seems to cure everything but it takes a long time and you loose most apps that were installed.