Display problems on some AMD Radeon video cards after installing an update

Anonymous
2017-12-01T02:18:06+00:00

An update was recently installed and now my AMD Radeon HD 3200 display adapter is not working as it did before. I’ve lost my preferred resolution option and the ability to use multiple monitors, and the adapter type is now reported as Microsoft Basic Display Driver. Any suggestions?

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2017-12-01T02:24:28+00:00

Hi Shirlen,

We are aware of a problem that resulted in an incorrect driver update for some AMD Radeon HD 2000, 3000, and 4000 series adapters. 

(Updated: 12/18/17)

If you were impacted by the incorrect driver, Windows Update KB4057291 has been released that will install a driver to restore multi-monitor display and resolution control capabilities.  Go to Start -> Settings -> Update & security, then Check for updates and install the update to resolve your issue.  You can also go to the Microsoft Update Catalog website to install the update.

(With the release of Windows Update KB4057291, it should no longer be necessary to manually delete the improper driver, as was originally recommended below.)

*****

Follow these steps for all versions of Windows 10 to manually delete the 22.19.128.0 driver from the system and recover the recommended driver version (8.970.100.9001):

  1. Start Device Manager. To do this, press and hold (or right-click) the Start Menu icon, and then select Device Manager.
  2. Expand Display adapters, right-click the adapter that has the problem driver installed, and then select Properties.
  3. Select the Driver tab and verify driver version is 22.19.128.0.
  4. Select Uninstall Device.
  5. Check the box that says, "Delete the driver software for this device.” This step is important and will prevent the problematic driver from reinstalling in the future.
  6. The system may require a reboot at this point. Reboot if needed, then reopen Device Manager.
  7. Select any device, then click Action -> Scan for hardware changes.
  8. Recheck the driver version.  If it still reports 22.19.128.0, repeat steps 4 to 7 until the recommended driver (8.970.100.9001) is re-installed.  If this resolves your graphics problems, you can stop here.  If a different driver version is installed, follow the next step to check for the driver using Windows Update.
  9. Go to Start -> Settings -> Update & security, then Check for updates and install any available updates.

If you have further questions, feel free to reply to this thread.

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  1. Anonymous
    2017-12-05T15:27:03+00:00

    Erwin, Thanks for trying to fix the issue.  I continue to have a problem, though, and cannot get around it.  It seems like the colors and contrast have been hosed significantly on my device.  I cannot see the lines for streets on google maps.  I cannot see the grid on outlook calendars.  The display is noticeably dimmer. etc., etc.

    I am using an AMD Radeon R9 380 graphics card.  The driver date is 9/22, driver version 22.19.677.257.

    I am running Windows 10 Home.  Version 1709, Build 16299.64.

    I would welcome your input on how to get back to where I was.

    Jim

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  2. Anonymous
    2017-12-05T10:34:57+00:00

    thank you all sorted again

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  3. Anonymous
    2017-12-05T09:26:41+00:00

    Along with the Latest Dec 2017 Update your old Nvidia/Radeon/GeForce problems are also back.

    After the Dec 2017 auto-update my display was reflecting the old "vertical white line" problem approximately 1" from the right side of the screen on the typical Windows Theme Background.

    My HP monitor interface was showing many display resolution problems, many video display and playback problems on MS Edge, etc...

    System failed to boot properly until I performed a "system restore"...

    I had to regress to a restore point dated 12/01/2017 that was using the following Nvidia driver -

    This Dec 2017 update appears to have also affected the Realtek audio drivers associated with the HP monitor speakers via the HDMI interface (still troubleshooting).

    You need to get busy.  I have been running Windows 10 Home now for nearly 2 years. At least 3 occurrences of auto-update have broken existing "working" configurations.  At each juncture in two cases a "system restore" was required, in the other I had to use a recovery disk to restore from a captured "system image".

    Sorry to say, after today I have "disabled" the Windows Update Service.  I shall manually periodically re-enable and search for "updates".

    Where has Microsoft's Quality Control Department gone?

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  4. Anonymous
    2017-12-05T06:45:47+00:00

    thanks a lot it worked for me after many attempts about 10 ones it finally worked I just uninstalled the device then  made scan for hardware changes then saw the properties if it became 8.970.100.9001

    if not then uninstall and scan for hardware changes

    I did that several time then success

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