Face-recognition not working after Windows 10 update 1709

Anonymous

After receiving the Windows upate 1709 (KB4041994) the Face Recognition doesn't allow my Surface Pro 4 to get into Windows. It recognizes me but stays on the login spash screen. I have to switch to a different login option to actually get into Windows.

Moved from: Surface / Surface Pro 4 / Sound and camera

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

I have the same problem as many of you. I had to use my PIN number during initially logon because Face-recognition (hello) wasn't working. Face-recognition would worked when my computer would go to sleep/hibernate but not if I shut down and re-boot. I spent the better part of a day reloading drivers and trying all kinds of other things people were suggestion online. Today I checked out another thread of questioning on this website titled "Windows 10 Creator Update must login twice" not thinking that was my problem at all but read the thread anyway. The Microsoft rep replied to the login twice question with a suggestion and OMG when I tried it fixed my problem. Since it sounds like a number of you might have the same problem as I was experiencing I thought I would pass this tip on... maybe it will fix your problem too.

Adrienne

Below is the tip from the Microsoft Rep.

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Anne Ros replied on

Microsoft

Hi,

If you're having trouble with logging in on your PC twice, then you can try the following steps to remove double login:

Go to Settings, then select Account.
On the left panel, select Sign-in options.
Under Privacy or Confidentiality section, turn off Use my sign in info to automatically finish setting up my device after an update or restart.

After doing so, reboot your PC and see if the same issue will occur.

Get back to us with the outcome so we can provide further assistance

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74 additional answers

Anonymous

2017-11-29T20:40:02+00:00

I have a Dell Latitude laptop and I had to reinstall the latest "IR Camera" driver after applying the 1709 update to resolve the issues described whereby it would recognize by then went to a "welcome" screen instead of logging me in to my laptop.
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Anonymous

2017-11-28T16:06:18+00:00

Great advice except my manufacturer is Microsoft - Surface Pro 4. MS still hasn't issued an update for one of their own devices - designed and built by them.
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Anonymous

2017-11-28T04:38:07+00:00

I'm having the same problem on my HP Spectre x360. It seems every Windows 10 update creates issues for my device. It's ridiculous. Last time the black screen upon startup, now this.

Hi,

To resolve your Facial Recognition issue, we suggest contacting the device manufacturer to assist you in downloading the most updated driver for your camera as what the other Community members did.

Feel free to post back should you need further help.
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Anonymous

2017-11-25T23:42:44+00:00

I had installed the update 11/24 and suddenly realized my hello facial recognition was not working. I searched for a solution and finally stumbled on this page. I have a Dell 7000 2 in 1.

I downloaded a driver update for my webcam and that solved the issue.

Go to Start menu

Type: Device Manager

scroll down to webcam and double click

search for update and install
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