Face-recognition not working after Windows 10 update 1709

Not sure if you have seen and tried the previous suggestions in this thread, but in my case, this one worked on my HP X360:

1. Go to Settings, then select Account.
2. On the left panel, select Sign-in options.
3. Under Privacy or Confidentiality section, turn off Use my sign in info to automatically finish setting up my device after an update or restart.

Other people seem to have been able to fix it by changing their PIN.

Good luck!

I had previously tried to uninstall/reinstall/update the webcam and its driver with no luck.

Here is the solution that worked for me, from MS help desk.

Good luck!

If you're having trouble with logging in on your PC twice, then you can try the following steps to remove double login:

1. Go to Settings, then select Account.
2. On the left panel, select Sign-in options.
3. Under Privacy or Confidentiality section, turn offUse my sign in info to automatically finish setting up my device after an update or restart.

After doing so, reboot your PC and see if the same issue will occur.

It worked!

Turning off the switch "**Use my sign in info to automatically finish setting up my device after an update or restart"**was the trick. 

Thank you, Thank you, Thank you Adrienne! 

I have the same problem as many of you.  I had to use my PIN number during initially logon because Face-recognition (hello) wasn't working.  Face-recognition would worked when my computer would go to sleep/hibernate but not if I shut down and re-boot.  I spent the better part of a day reloading drivers and trying all kinds of other things people were suggestion online.  Today I checked out another thread of questioning on this website titled "Windows 10 Creator Update must login twice" not thinking that was my problem at all but read the thread anyway.  The Microsoft rep replied to the login twice question with a suggestion and OMG when I tried it fixed my problem.  Since it sounds like a number of you might have the same problem as I was experiencing I thought I would pass this tip on... maybe it will fix your problem too.

Adrienne

Below is the tip from the Microsoft Rep.

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Anne Ros replied on

Microsoft

Hi,

If you're having trouble with logging in on your PC twice, then you can try the following steps to remove double login:

1. Go to Settings, then select Account.
2. On the left panel, select Sign-in options.
3. Under Privacy or Confidentiality section, turn off Use my sign in info to automatically finish setting up my device after an update or restart.

After doing so, reboot your PC and see if the same issue will occur.

Get back to us with the outcome so we can provide further assistance

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I'm having the same problem on my HP Spectre x360. It seems every Windows 10 update creates issues for my device. It's ridiculous. Last time the black screen upon startup, now this.