The windows 10 fall upgrade 1709 fails after about 45% mark.. Then gives an error message and returns system to 1703

Anonymous
2017-11-30T19:59:13+00:00

I have tried all the suggestions on my laptop to complete the upgrade to fall creators 1709.  

I have tried the trouble shoot the upgrade (It always fins registry errors after the update...  I run it a couple of times and the second time the registry errors are gone but come back after trying the 1709 update)

I have tried the upgrade by doing the manual update

I have tried resetting all of update... and then trying the update again

I have tried by unplugging the Ethernet cable

I have done a chkdsk c: /f

I have tried Regcure pro (as recommended by Microsoft on a support page - they are a Microsoft partner)

I have tried going back to earlier backups of the laptop..

All end in the same way...

The updates fail after 45% with a old style popup box .. saying windows can not configure one of the system components...

I have tried many options...  but no solution...

I have spent over 80 hours working on this issue...  I really do not want to do a full reinstall of the laptop.... 

Help!!!

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2018-01-31T14:23:40+00:00

    no joy.

    no errors detected during either memory diagnostic or chkdsk

    ran the windows update assistant this time - same problem.

    using ethernet. no wifi adapters connected. was using a tplink for a while. cant find any references to this in programs and features, program files or program files x86 dir. or device manager

    while looking through event viewer i also found reference to diagnostics-performance referencing my old nvidia gtx660. this log was 12 days old and i havent had that card for 12months and its not in device manager, hidden or otherwise.

    21/1/18 the event viewer says

    The Desktop Window Manager is experiencing heavy resource contention.

    when i click details: DisplayDeviceFriendlyName">NVIDIA GeForce GTX 660

    is it somehow confused with my graphics card? i replaced that card feb 2016.

    i did note that at 45% during the upgrade, its just after the screen goes off and on without a reboot, so its doing graphics. i am running dual monitors.

    onedrive is disabled

    nvidia driver is 388.71

    windows features, enabled are:

    IE11

    legacy components - directplay

    media features - wmp

    microsoft print to pdf

    print and document services - internet printing client and windows fax and scan

    remote differential compression api support

    smb 1.0/cifs file sharing support

    telnet client

    windows powershell 2.0

    windows process activation service - config apis and process model

    xps services

    xps viewer

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  2. Anonymous
    2018-01-31T07:04:11+00:00

    Hi Richard,

    Based from the log file that you've provided, it seems that some hardware such as your memory (RAM) and hard drive are contributing to file corruption which leads to the errors that you are experiencing. We highly recommend performing a memory diagnostic and disk integrity check.

    To perform a memory diagnostic, kindly follow the steps below:

    1. Search for Windows Memory Diagnostic using Cortana, and then click on it.
    2. A pop-up box will appear. Click on Restart now and check for problem (recommended).

    After performing a memory diagnostic, kindly run the check disk utility. Follow the instructions below:

    1. Right click the Windows logo and then click on Command Prompt (Admin).
    2. Type chkdsk/ f and then press Enter.
    3. Press Y and then press Enter.
    4. Restart computer.

    Let us know the outcome.

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  3. Anonymous
    2018-01-31T06:58:49+00:00

    Reading your log I would suspect something with the network driver. Are you connected via the LAN or do you have a WiFi dongle or a WiFi card?

    The fix for me was during the installation remove my WiFi dongle. So it was not present during the USB initialization process during the upgrade. Then I got past the 45% and the upgrade worked. Then I could connect my WiFi dongle again.

    Also having an Asus motherboard with an onboard WiFi adapter. For an earlier upgrade of Windows 10 I did have to disable that onboard WiFi adapter to get the upgrade to work. Otherwise I would get an BSOD and a sad face during my upgrade. That was why I bought a USB WiFi dongle in the first place. (also Asus.)

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  4. Anonymous
    2018-01-31T02:24:56+00:00

    i have the same problem and have attempted the upgrade 10 times now. this is a massive waste of my time and its really annoying me. And the worst thing is, microsoft keep forcing a broken update on me.

    HW:

    Asus Z87-Plus

    i7 4771

    Nvidia 970GTX

    Samsung EVO 840 SSD

    2TB WD

    320GB WD Black

    Pioneer BD/DVDRW

    at 45% i get a box popping up saying it cannot configure one or more windows system components.

    I have:

    deleted the software distribution folder and let windows recreate it

    used the update assistant

    downloaded the image and tried that

    deleted the pending file rename from the registry

    run sfc and dism

    deleted most of the hidden device manager items - only one had drivers as an optional uninstall which i did. none of the devices were connected and its likely they wont be reconnected. if they are, i'll reinstall drivers

    individually 'update driver' on every non hidden device manager item. i think 2-3 updated, the rest were fine

    deleted razer synapse (it has since been reinstalled since it didnt fix it). this has had issues previously with upgrades.

    iv just found a log file and the stuff that looks interesting, in $windows.~BT/Sources/Rollback/setupapi/setupapi.dev

    under >>>  [Setup Update Driver Package Signatures]

         sig:      Key      = s0017bus.inf

         sig:      FilePath = C:\WINDOWS\System32\DriverStore\FileRepository\s0017bus.inf_amd64_af1400d99d6e184d\s0017bus.inf

         sig:      Catalog  = C:\WINDOWS\System32\DriverStore\FileRepository\s0017bus.inf_amd64_af1400d99d6e184d\s0017bus.cat

    !    sig:      Verifying file against specific (valid) catalog failed.

    !    sig:      Error 0xe0000244: The software was tested for compliance with Windows Logo requirements on a different version of Windows, and may not be compatible with this version.

         sig:      Key      = s0017unic.inf

         sig:      FilePath = C:\WINDOWS\System32\DriverStore\FileRepository\s0017unic.inf_amd64_2bb3a80daa2a23de\s0017unic.inf

         sig:      Catalog  = C:\WINDOWS\System32\DriverStore\FileRepository\s0017unic.inf_amd64_2bb3a80daa2a23de\s0017unic.cat

    !    sig:      Verifying file against specific (valid) catalog failed.

    !    sig:      Error 0xe0000244: The software was tested for compliance with Windows Logo requirements on a different version of Windows, and may not be compatible with this version.

         sig:      Key      = s0017unic.inf

         sig:      FilePath = C:\WINDOWS\System32\DriverStore\FileRepository\s0017unic.inf_amd64_2bb3a80daa2a23de\s0017unic.inf

         sig:      Catalog  = C:\WINDOWS\System32\DriverStore\FileRepository\s0017unic.inf_amd64_2bb3a80daa2a23de\s0017unic.cat

    !    sig:      Verifying file against specific (valid) catalog failed.

    !    sig:      Error 0xe0000244: The software was tested for compliance with Windows Logo requirements on a different version of Windows, and may not be compatible with this version.

         sig:      Key      = vclone.inf

         sig:      FilePath = C:\WINDOWS\System32\DriverStore\FileRepository\vclone.inf_amd64_adcf5f25d1862403\vclone.inf

         sig:      Catalog  = C:\WINDOWS\System32\DriverStore\FileRepository\vclone.inf_amd64_adcf5f25d1862403\VClone.cat

    !    sig:      Verifying file against specific (valid) catalog failed.

    !    sig:      Error 0x800b0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.

         sig:      Key      = ndisrd_lwf.inf

         sig:      FilePath = C:\WINDOWS\System32\DriverStore\FileRepository\ndisrd_lwf.inf_amd64_9e51bc7f7e530fb8\ndisrd_lwf.inf

         sig:      Catalog  = C:\WINDOWS\System32\DriverStore\FileRepository\ndisrd_lwf.inf_amd64_9e51bc7f7e530fb8\ndisrd64.cat

    !    sig:      Verifying file against specific (valid) catalog failed.

    !    sig:      Error 0x800b0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.

         sig:      Key      = oemvista.inf

         sig:      FilePath = C:\WINDOWS\System32\DriverStore\FileRepository\oemvista.inf_amd64_690431ea2d4f48b2\oemvista.inf

         sig:      Catalog  = C:\WINDOWS\System32\DriverStore\FileRepository\oemvista.inf_amd64_690431ea2d4f48b2\tap0901.cat

    !    sig:      Verifying file against specific (valid) catalog failed.

    !    sig:      Error 0x800b0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.

         sig:      Key      = s0017ndis.inf

         sig:      FilePath = C:\WINDOWS\System32\DriverStore\FileRepository\s0017ndis.inf_amd64_56f0f0de42892b98\s0017ndis.inf

         sig:      Catalog  = C:\WINDOWS\System32\DriverStore\FileRepository\s0017ndis.inf_amd64_56f0f0de42892b98\s0017unic.cat

    !    sig:      Verifying file against specific (valid) catalog failed.

    !    sig:      Error 0xe0000244: The software was tested for compliance with Windows Logo requirements on a different version of Windows, and may not be compatible with this version.

         sig:      Key      = scmndisp.inf

         sig:      FilePath = C:\WINDOWS\System32\DriverStore\FileRepository\scmndisp.inf_amd64_ff5c0603858870f4\scmndisp.inf

         sig:      Catalog  = C:\WINDOWS\System32\DriverStore\FileRepository\scmndisp.inf_amd64_ff5c0603858870f4\net11Pv2.cat

    !    sig:      Verifying file against specific (valid) catalog failed.

    !    sig:      Error 0x800b0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.

         sig:      Key      = vcsvad.inf

         sig:      FilePath = C:\WINDOWS\System32\DriverStore\FileRepository\vcsvad.inf_amd64_927c89523fedc72f\vcsvad.inf

         sig:      Catalog  = C:\WINDOWS\System32\DriverStore\FileRepository\vcsvad.inf_amd64_927c89523fedc72f\vcsamd64.cat

    !    sig:      Verifying file against specific (valid) catalog failed.

    !    sig:      Error 0x800b0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.

    under >>>  [Setup Plug and Play Device Install]

    !    set: PCI\VEN_8086&DEV_8C26&SUBSYS_85341043&REV_05\3&11583659&0&E8 -> Configured [usbport.inf:PCI\VEN_8086&DEV_8C26,EHCI.Dev.NT] and unstarted (ProblemCode = 18, ProblemStatus = 0xC0000493, ConfigFlags = 0x00000020).

    !    set: PCI\VEN_8086&DEV_8C3A&SUBSYS_85341043&REV_04\3&11583659&0&B0 -> Setting CONFIGFLAG_REINSTALL on unstarted device (ProblemCode = 1, ProblemStatus = 0xC0000493).

    !    set: ROOT\NET\0000 -> Setting CONFIGFLAG_REINSTALL on unstarted device (ProblemCode = 18, ProblemStatus = 0xC0000493).

    !    set: ACPI\PNP0A0A\2&DABA3FF&1 -> Setting CONFIGFLAG_REINSTALL on unstarted device (ProblemCode = 1, ProblemStatus = 0xC0000493).

    !    set: PCI\VEN_8086&DEV_153B&SUBSYS_859F1043&REV_05\3&11583659&0&C8 -> Setting CONFIGFLAG_REINSTALL on unstarted device (ProblemCode = 18, ProblemStatus = 0xC0000493).

    !    set: HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_10438508&REV_1001\5&3B5D550&0&0001 -> Setting CONFIGFLAG_REINSTALL on unstarted device (ProblemCode = 18, ProblemStatus = 0xC0000493).

    !    set: PCI\VEN_8086&DEV_8C22&SUBSYS_85341043&REV_05\3&11583659&0&FB -> Setting CONFIGFLAG_REINSTALL on unstarted device (ProblemCode = 1, ProblemStatus = 0xC0000493).

    !    set: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_10438573&REV_1003\4&18E8D842&0&0001 -> Setting CONFIGFLAG_REINSTALL on unstarted device (ProblemCode = 18, ProblemStatus = 0xC0000493).

    !    set: PCI\VEN_10DE&DEV_13C2&SUBSYS_85081043&REV_A1\4&3834D97&0&0008 -> Setting CONFIGFLAG_REINSTALL on unstarted device (ProblemCode = 18, ProblemStatus = 0xC0000493).

    !    set: ROOT\USB\0000 -> Setting CONFIGFLAG_REINSTALL on unstarted device (ProblemCode = 18, ProblemStatus = 0xC0000493).

    !    set: PCI\VEN_8086&DEV_8C2D&SUBSYS_85341043&REV_05\3&11583659&0&D0 -> Configured [usbport.inf:PCI\VEN_8086&DEV_8C2D,EHCI.Dev.NT] and unstarted (ProblemCode = 18, ProblemStatus = 0xC0000493, ConfigFlags = 0x00000020).

    !    set: ROOT\SYSTEM\0001 -> Setting CONFIGFLAG_REINSTALL on unstarted device (ProblemCode = 18, ProblemStatus = 0xC0000493).

    !    set: ROOT\MEDIA\0000 -> Setting CONFIGFLAG_REINSTALL on unstarted device (ProblemCode = 18, ProblemStatus = 0xC0000493).

    under >>>  [Setup online Device Install (Hardware initiated) - ROOT\NET\0000]

         dvi:                {Restarting Devices} 04:03:24.851

         dvi:                     Start: ROOT\NET\0000

    !    dvi:                     Device pending start: Device has problem: 0x38 (CM_PROB_NEED_CLASS_CONFIG), problem status: 0x00000000.

    under >>>  [Setup online Device Install (Hardware initiated) - ACPI\PNP0501\1]

         dvi:      {Install Device - ACPI\PNP0501\1} 04:03:18.538

         dvi:           Device Status: 0x0180200a, Problem: 0x0 (0x00000000)

         dvi:           Parent device: PCI\VEN_8086&DEV_8C44&SUBSYS_85341043&REV_05\3&11583659&0&F8

         dvi:           {Configure Device - ACPI\PNP0501\1} 04:03:18.538

         dvi:                Device Status: 0x0180200a, Problem: 0x0 (0x00000000)

         dvi:                Parent device: PCI\VEN_8086&DEV_8C44&SUBSYS_85341043&REV_05\3&11583659&0&F8

    !    dvi:                Device class {4d36e978-e325-11ce-bfc1-08002be10318} is not configurable.

    under >>>  [Setup online Device Install (Hardware initiated) - ROOT\MEDIA\0000]

         dvi:      {Install Device - ROOT\MEDIA\0000} 04:03:27.436

         dvi:           Device Status: 0x01802401, Problem: 0x12 (0xc0000493)

         dvi:           Parent device: HTREE\ROOT\0

         dvi:           {Configure Device - ROOT\MEDIA\0000} 04:03:27.499

         dvi:                Device Status: 0x01802401, Problem: 0x12 (0xc0000493)

         dvi:                Parent device: HTREE\ROOT\0

    !    dvi:                Device class {4d36e96c-e325-11ce-bfc1-08002be10318} is not configurable.

    under >>>  [Setup online Device Install (Hardware initiated) - SWD\WPDBUSENUM{c926fdd7-05e7-11e8-8e9d-806e6f6e6963}#0000000000100000]

         dvi:      {Install Device - SWD\WPDBUSENUM{C926FDD7-05E7-11E8-8E9D-806E6F6E6963}#0000000000100000} 04:03:27.733

         dvi:           Device Status: 0x01802400, Problem: 0x1 (0xc0000493)

         dvi:           Parent device: STORAGE\Volume{c926fdd7-05e7-11e8-8e9d-806e6f6e6963}#0000000000100000

         dvi:           {Configure Device - SWD\WPDBUSENUM{C926FDD7-05E7-11E8-8E9D-806E6F6E6963}#0000000000100000} 04:03:27.733

         dvi:                Device Status: 0x01802400, Problem: 0x1 (0xc0000493)

         dvi:                Parent device: STORAGE\Volume{c926fdd7-05e7-11e8-8e9d-806e6f6e6963}#0000000000100000

    !    dvi:                Device class {eec5ad98-8080-425f-922a-dabf3de3f69a} is not configurable.

    under >>>  [Setup online Device Install (Hardware initiated) - PCI\VEN_8086&DEV_8C22&SUBSYS_85341043&REV_05\3&11583659&0&FB]

         dvi:                Install Device: Starting device 'PCI\VEN_8086&DEV_8C22&SUBSYS_85341043&REV_05\3&11583659&0&FB'. 04:03:28.815

         dvi:                Install Device: Starting device completed. 04:03:28.831

    !    dvi:                Device not started (unknown reason): Device has no problem.

    >>>  [Setup online Device Install (Hardware initiated) - PCI\VEN_8086&DEV_8C44&SUBSYS_85341043&REV_05\3&11583659&0&F8]

         dvi:                Install Device: Removing device 'PCI\VEN_8086&DEV_8C44&SUBSYS_85341043&REV_05\3&11583659&0&F8' and sub-tree. 04:03:28.846

         dvi:                Install Device: Removing device sub-tree completed. 04:03:28.878

    !    dvi:                Query-removal during install of 'PCI\VEN_8086&DEV_8C44&SUBSYS_85341043&REV_05\3&11583659&0&F8' was vetoed by 'ACPI\PNP0B00\4&1e24c1be&0' (veto type 6: PNP_VetoDevice).

    !    dvi:                Device required reboot: Query remove failed (install) 0x17: CR_REMOVE_VETOED.

    >>>  [Setup online Device Install (Hardware initiated) - HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_10438573&REV_1003\4&18e8d842&0&0001]

         dvi:           Parent device: PCI\VEN_8086&DEV_8C20&SUBSYS_85731043&REV_05\3&11583659&0&D8

         dvi:           {Configure Device - HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_10438573&REV_1003\4&18E8D842&0&0001} 04:03:32.628

         dvi:                Device Status: 0x01802400, Problem: 0x12 (0xc0000493)

         dvi:                Parent device: PCI\VEN_8086&DEV_8C20&SUBSYS_85731043&REV_05\3&11583659&0&D8

    !    dvi:                Device class {4d36e96c-e325-11ce-bfc1-08002be10318} is not configurable.

         dvi:           {DIF_INSTALLDEVICEFILES - exit(0x00000000)} 04:03:32.659

    !    flq:           Copy target 'C:\WINDOWS\SysWOW64\RTCOM\RTLCPAPI.dll' is also a Delete target, forcing COPYFLG_NOPRUNE.

    !    flq:           Copy target 'C:\WINDOWS\SysWOW64\RTCOM\FMAPO32.dll' is also a Delete target, forcing COPYFLG_NOPRUNE.

    !    flq:           Copy target 'C:\WINDOWS\SysWOW64\RTCOM\RTCOMDLL.dll' is also a Delete target, forcing COPYFLG_NOPRUNE.

    !    flq:           Copy target 'C:\WINDOWS\SysWOW64\RTCOM\RtkCfg.dll' is also a Delete target, forcing COPYFLG_NOPRUNE.

    !    flq:           Copy target 'C:\WINDOWS\SysWOW64\RTCOM\RtDataProc.dll' is also a Delete target, forcing COPYFLG_NOPRUNE.

    !    flq:           Copy target 'C:\WINDOWS\SysWOW64\RTCOM\MaxxSpeechAPO.dll' is also a Delete target, forcing COPYFLG_NOPRUNE.

    !    flq:           Copy target 'C:\WINDOWS\SysWOW64\RTCOM\CX32APO.dll' is also a Delete target, forcing COPYFLG_NOPRUNE.

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\RTCOM\FMAPO32.dll'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\RTCOM\RTCOMDLL.dll' (no, this isnt a copy/paste error. its listed twice)

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\RTCOM\RTCOMDLL.dll'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\RTCOM\RtkCfg.dll'

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\RTCOM\RtkCfg.dll'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\RTCOM\RtDataProc.dll'

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\RTCOM\RtDataProc.dll'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\RTCOM\MaxxSpeechAPO.dll'

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\RTCOM\MaxxSpeechAPO.dll'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\RTCOM\CX32APO.dll'

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\RTCOM\CX32APO.dll'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\RTCOM\RTLCPAPI.dll'

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\RTCOM\RTLCPAPI.dll'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

    !    inf:                          DelReg entry has an extra value 'SONY Class' and will be ignored. Code = 1201, Line = 2830

    !    inf:                          DelReg entry has an extra value '{CC0CA09A-5B84-43F2-BE5C-9169C192565F}' and will be ignored. Code = 1201, Line = 2831

    !    inf:                          DelReg entry has an extra value 'SONY Class' and will be ignored. Code = 1201, Line = 2832

    !    inf:                          DelReg entry has an extra value 'RTCOMDLL.SONY.1' and will be ignored. Code = 1201, Line = 2833

    !    inf:                          DelReg entry has an extra value 'SONY Class' and will be ignored. Code = 1201, Line = 2834

    !    inf:                          DelReg entry has an extra value 'RTCOMDLL.SONY.1' and will be ignored. Code = 1201, Line = 2835

    !    inf:                          DelReg entry has an extra value 'RTCOMDLL.SONY' and will be ignored. Code = 1201, Line = 2836

    !    inf:                          DelReg entry has an extra value 'RTCOMDLL.dll' and will be ignored. Code = 1201, Line = 2838

    !    inf:                          DelReg entry has an extra value 'Apartment' and will be ignored. Code = 1201, Line = 2839

    !    inf:                          DelReg entry has an extra value 'RtkCfgApi Class' and will be ignored. Code = 1201, Line = 2841

    !    inf:                          DelReg entry has an extra value '{AF099A7C-45D2-4CE6-9327-EEAAB0395444}' and will be ignored. Code = 1201, Line = 2842

    !    inf:                          DelReg entry has an extra value 'RtkCfgApi Class' and will be ignored. Code = 1201, Line = 2843

    !    inf:                          DelReg entry has an extra value 'RtkCfg.RtkCfgApi.1' and will be ignored. Code = 1201, Line = 2844

    !    inf:                          DelReg entry has an extra value '{AF099A7C-45D2-4CE6-9327-EEAAB0395444}' and will be ignored. Code = 1201, Line = 2845

    !    inf:                          DelReg entry has an extra value 'RtkCfgApi Class' and will be ignored. Code = 1201, Line = 2846

    !    inf:                          DelReg entry has an extra value 'RtkCfg.RtkCfgApi.1' and will be ignored. Code = 1201, Line = 2847

    !    inf:                          DelReg entry has an extra value 'RtkCfg.RtkCfgApi' and will be ignored. Code = 1201, Line = 2848

    !    inf:                          DelReg entry has an extra value 'C:\WINDOWS\SysWOW64\RTCOM\RtkCfg.dll' and will be ignored. Code = 1201, Line = 2850

    !    inf:                          DelReg entry has an extra value 'Both' and will be ignored. Code = 1201, Line = 2851

    there are about 5million of these three lines in here as well but is not followed by an error

         inf:                          {Configure Driver: Realtek High Definition Audio}

         inf:                               Section Name = IntcAzAudModel.NTamd64

         inf:                          {Configure Driver: exit(0x00000000)}

    >>>  [Setup online Device Install (Hardware initiated) - HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_10438508&REV_1001\5&3b5d550&0&0001]

         dvi:           Parent device: PCI\VEN_10DE&DEV_0FBB&SUBSYS_85081043&REV_A1\4&3834d97&0&0108

         dvi:           {Configure Device - HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_10438508&REV_1001\5&3B5D550&0&0001} 04:03:43.052

         dvi:                Device Status: 0x01802400, Problem: 0x12 (0xc0000493)

         dvi:                Parent device: PCI\VEN_10DE&DEV_0FBB&SUBSYS_85081043&REV_A1\4&3834d97&0&0108

    !    dvi:                Device class {4d36e96c-e325-11ce-bfc1-08002be10318} is not configurable.

    >>>  [Setup online Device Install (Hardware initiated) - PCI\VEN_10DE&DEV_13C2&SUBSYS_85081043&REV_A1\4&3834d97&0&0008]

    !    flq:           Copy target 'C:\Program Files\NVIDIA Corporation\NVSMI\MCU.exe' is also a Delete target, forcing COPYFLG_NOPRUNE.

    !    flq:           Copy target 'C:\Program Files\NVIDIA Corporation\NVSMI\nvdebugdump.exe' is also a Delete target, forcing COPYFLG_NOPRUNE.

    !    flq:           Copy target 'C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.1.pdf' is also a Delete target, forcing COPYFLG_NOPRUNE.

    !    flq:           Copy target 'C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.exe' is also a Delete target, forcing COPYFLG_NOPRUNE.

    !    flq:           Copy target 'C:\Program Files\NVIDIA Corporation\NVSMI\nvml.dll' is also a Delete target, forcing COPYFLG_NOPRUNE.

    !    flq:           Copy target 'C:\WINDOWS\system32\nvinfo.pb' is also a Delete target, forcing COPYFLG_NOPRUNE.

         flq:           DeleteFile: 'C:\Program Files\NVIDIA Corporation\NVSMI\MCU.exe'

         flq:           DeleteFile: 'C:\Program Files\NVIDIA Corporation\NVSMI\MCU.exe'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\Program Files\NVIDIA Corporation\NVSMI\nvdebugdump.exe'

         flq:           DeleteFile: 'C:\Program Files\NVIDIA Corporation\NVSMI\nvdebugdump.exe'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.1.pdf'

         flq:           DeleteFile: 'C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.1.pdf'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.exe'

         flq:           DeleteFile: 'C:\Program Files\NVIDIA Corporation\NVSMI\nvidia-smi.exe'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\Program Files\NVIDIA Corporation\NVSMI\nvml.dll'

         flq:           DeleteFile: 'C:\Program Files\NVIDIA Corporation\NVSMI\nvml.dll'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\system32\DRIVERS\nvarch.sys'

         flq:           DeleteFile: 'C:\WINDOWS\system32\DRIVERS\nvarch.sys'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\system32\DRIVERS\nvgfx.sys'

         flq:           DeleteFile: 'C:\WINDOWS\system32\DRIVERS\nvgfx.sys'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\system32\DRIVERS\nvlddmkm.sys'

         flq:           DeleteFile: 'C:\WINDOWS\system32\DRIVERS\nvlddmkm.sys'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\system32\nvcuvenc.dll'

         flq:           DeleteFile: 'C:\WINDOWS\system32\nvcuvenc.dll'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\system32\nvd3dumx.dll'

         flq:           DeleteFile: 'C:\WINDOWS\system32\nvd3dumx.dll'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\system32\nvd3dumx_cfg.dll'

         flq:           DeleteFile: 'C:\WINDOWS\system32\nvd3dumx_cfg.dll'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\system32\nvencodemft.dll'

         flq:           DeleteFile: 'C:\WINDOWS\system32\nvencodemft.dll'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\system32\nvinfo.pb'

         flq:           DeleteFile: 'C:\WINDOWS\system32\nvinfo.pb'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\system32\nvinitx.dll'

         flq:           DeleteFile: 'C:\WINDOWS\system32\nvinitx.dll'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\system32\nvldumdx.dll'

         flq:           DeleteFile: 'C:\WINDOWS\system32\nvldumdx.dll'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\system32\nvoglshim64.dll'

         flq:           DeleteFile: 'C:\WINDOWS\system32\nvoglshim64.dll'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\system32\nvumdshimx.dll'

         flq:           DeleteFile: 'C:\WINDOWS\system32\nvumdshimx.dll'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\system32\nvwgf2umx.dll'

         flq:           DeleteFile: 'C:\WINDOWS\system32\nvwgf2umx.dll'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\system32\nvwgf2umx_cfg.dll'

         flq:           DeleteFile: 'C:\WINDOWS\system32\nvwgf2umx_cfg.dll'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\nvcuvenc.dll'

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\nvcuvenc.dll'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\nvd3dum.dll'

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\nvd3dum.dll'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\nvencodemft.dll'

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\nvencodemft.dll'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\nvinit.dll'

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\nvinit.dll'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\nvoglshim32.dll'

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\nvoglshim32.dll'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\nvumdshim.dll'

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\nvumdshim.dll'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\nvwgf2um.dll'

         flq:           DeleteFile: 'C:\WINDOWS\SysWOW64\nvwgf2um.dll'

    !    flq:           DeleteFile: FAILED

    !    flq:           Error 2: The system cannot find the file specified.

    !    dvi:           Setting DI_DONOTCALLCONFIGMG for delayed device restart.

    !    dvi:                     Device restart was skipped (DONOTCALLCONFIGMG).

         dvi:           Query-remove: PCI\VEN_10DE&DEV_13C2&SUBSYS_85081043&REV_A1\4&3834D97&0&0008

    !    dvi:           Query-removal vetoed by 'PCI\VEN_10DE&DEV_13C2&SUBSYS_85081043&REV_A1\4&3834d97&0&0008' (veto type 6: PNP_VetoDevice).

    !    dvi:           Device required reboot: Query remove failed : 0x17: CR_REMOVE_VETOED.

    in the setupapi.offline file i found the following. And to note: my clock time is 31/1/2018 1:23pm right now. This file was modified: 31/1/2018 11:01pm - thats in the future.

         inf: {Query Configurability: G:\Windows\System32\DriverStore\FileRepository\e1d65x64.inf_amd64_08209d13f6d8f7ea\e1d65x64.inf} 04:01:11.454

    !    inf:      Found legacy AddReg operation using non-relative key (HKLM\Software\Intel\Prounstl\SupportedDevices\8086). Code = 1305

    !    inf:      Found legacy AddReg operation defining co-installers (CoInstallers32). Code = 1304

    !    inf:      Driver package 'e1d65x64.inf' is NOT configurable.

    >>>  [Import Driver Package - G:\Windows\System32\DriverStore\FileRepository\e1y62x64.inf_amd64_0b3756d7fdd926eb\e1y62x64.inf]

         inf: Provider       = Intel

         inf: Class GUID     = {4d36e972-e325-11ce-bfc1-08002be10318}

         inf: Driver Version = 10/20/2011,10.1.17.0

         inf: Catalog File   = e1y62x64.cat

         inf: Version Flags  = 0x00000001

    !    inf: Needed section [PciIoSpaceNotRequired] found in included INF "pci.inf", not referenced from [E10CD.Hw]. Code = 1313, Line = 195

    !    inf: Needed section [PciIoSpaceNotRequired] found in included INF "pci.inf", not referenced from [E10F5.Hw]. Code = 1313, Line = 114

    !    inf: Needed section [PciIoSpaceNotRequired] found in included INF "pci.inf", not referenced from [E10BF.Hw]. Code = 1313, Line = 141

    !    inf: Needed section [PciIoSpaceNotRequired] found in included INF "pci.inf", not referenced from [E10CD.Hw]. Code = 1313, Line = 195

    !    inf: Needed section [PciIoSpaceNotRequired] found in included INF "pci.inf", not referenced from [E10F5.Hw]. Code = 1313, Line = 114

    !    inf: Needed section [PciIoSpaceNotRequired] found in included INF "pci.inf", not referenced from [E10BF.Hw]. Code = 1313, Line = 141

    !    inf: Needed section [PciIoSpaceNotRequired] found in included INF "pci.inf", not referenced from [E10CD.Hw]. Code = 1313, Line = 195

    !    inf: Needed section [PciIoSpaceNotRequired] found in included INF "pci.inf", not referenced from [E10F5.Hw]. Code = 1313, Line = 114

    !    inf: Needed section [PciIoSpaceNotRequired] found in included INF "pci.inf", not referenced from [E10BF.Hw]. Code = 1313, Line = 141

    !    inf: Needed section [PciIoSpaceNotRequired] found in included INF "pci.inf", not referenced from [E10CD.Hw]. Code = 1313, Line = 195

    !    inf: Needed section [PciIoSpaceNotRequired] found in included INF "pci.inf", not referenced from [E10F5.Hw]. Code = 1313, Line = 114

    !    inf: Needed section [PciIoSpaceNotRequired] found in included INF "pci.inf", not referenced from [E10BF.Hw]. Code = 1313, Line = 141

    !    inf: Needed section [PciIoSpaceNotRequired] found in included INF "pci.inf", not referenced from [E10CD.Hw]. Code = 1313, Line = 195

    !    inf: Needed section [PciIoSpaceNotRequired] found in included INF "pci.inf", not referenced from [E10F5.Hw]. Code = 1313, Line = 114

    !    inf: Needed section [PciIoSpaceNotRequired] found in included INF "pci.inf", not referenced from [E10BF.Hw]. Code = 1313, Line = 141

    !    inf: Needed section [PciIoSpaceNotRequired] found in included INF "pci.inf", not referenced from [E10CD.Hw]. Code = 1313, Line = 195

    !    inf: Needed section [PciIoSpaceNotRequired] found in included INF "pci.inf", not referenced from [E10F5.Hw]. Code = 1313, Line = 114

    !    inf: Needed section [PciIoSpaceNotRequired] found in included INF "pci.inf", not referenced from [E10BF.Hw]. Code = 1313, Line = 141

    !    inf: Needed section [PciIoSpaceNotRequired] found in included INF "pci.inf", not referenced from [E10CD.Hw]. Code = 1313, Line = 195

    !    inf: Needed section [PciIoSpaceNotRequired] found in included INF "pci.inf", not referenced from [E10F5.Hw]. Code = 1313, Line = 114

    !    inf: Needed section [PciIoSpaceNotRequired] found in included INF "pci.inf", not referenced from [E10BF.Hw]. Code = 1313, Line = 141

    !    inf: Needed section [PciIoSpaceNotRequired] found in included INF "pci.inf", not referenced from [E10CD.Hw]. Code = 1313, Line = 195

    !    inf: Needed section [PciIoSpaceNotRequired] found in included INF "pci.inf", not referenced from [E10F5.Hw]. Code = 1313, Line = 114

    !    inf: Needed section [PciIoSpaceNotRequired] found in included INF "pci.inf", not referenced from [E10BF.Hw]. Code = 1313, Line = 141

    !    inf: Needed section [PciIoSpaceNotRequired

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  5. Anonymous
    2018-01-24T15:33:54+00:00

    Hi and thanks for your help.

    I have tried disconnecting everything I all but to no avail.

    Could it be a software conflict?

    I have tried removing my (Norton) antivirus. Still fails.

    Giving up hope now .... :(

    The suspicion is that a old/broken device driver is the problem...  but short of deleting all devices (and hidden ones too) [This is not a good approach.. but similar to doing the complete reinstall of Windows]...  it is difficult to find the cause of the update failure... 

    This is definitely frustrating....

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