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Yesterday the game worked fine, but now today on July 7th when I launch the game to play, I get the error message saying "check your account" when my account is fine, so I tried to restart the PC and didn't worked, then when I uninstall the game to reinstall, I can't reinstall it because it keeps giving me the same error message with this error code: 0x803F8001. I even runned wsreset.exe to clear the cache, restore the Windows store to default and restarted the PC again, but nothing worked. I can install other apps and games with no problem.
Any help would be appreciated, please.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Solved my Problem ... wsreset - logout Store account (used normal an in game) logged in with my Company Account - download Asphalt with that account (never done before !!!!) got license - after download logged in Store with own account - start game and loaded Cloud data ... worked !
the main Problem is the store and the account - simply get a new ms account for tempoary download and use your own account after download to start an Play game ... have fun ... best greetz eddl69
Yesterday I managed to start the game by turning on and off the windows service, and today after restart the pc again the same error.
the game can't start because the error 0x803F8001 is present.
i know the feeling (:
that solution is from 2015 before the "creators update" and before the "anniversary update" the script does not work with the current store build.
the last time the store went bonkers and refused to allow me to install "any" apps the only solution was to switch to a local account (on the pc not the store), restart, sign in to the store using the ms account, install the apps, then switch back to a MS account (on the pc not the store) and restart.
this is either a store servicing issue, or a gameloft issue, it cant be a coincidence that (at the time of this post) 25 people are having the exact same problem on the exact same day.
