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Yesterday the game worked fine, but now today on July 7th when I launch the game to play, I get the error message saying "check your account" when my account is fine, so I tried to restart the PC and didn't worked, then when I uninstall the game to reinstall, I can't reinstall it because it keeps giving me the same error message with this error code: 0x803F8001. I even runned wsreset.exe to clear the cache, restore the Windows store to default and restarted the PC again, but nothing worked. I can install other apps and games with no problem.
Any help would be appreciated, please.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Solved my Problem ... wsreset - logout Store account (used normal an in game) logged in with my Company Account - download Asphalt with that account (never done before !!!!) got license - after download logged in Store with own account - start game and loaded Cloud data ... worked !
the main Problem is the store and the account - simply get a new ms account for tempoary download and use your own account after download to start an Play game ... have fun ... best greetz eddl69
For more information on this issue you can check out: https://forum.gameloft.com/viewtopic.php?f=1908&t=509070&hilit=0x803f8001
Basically the fix for a windows store issue is to uninstall the game within your current account, create a new local account, download the game into that new account, run it till you get to the menu, exit that new account and go to your old account, re-install the game and it should pick up your cloud data.
From the above thread this almost sounds like a common fix for MS account issues.
Since this is happening in multiple games from multiple vendors my WAG is that the last MS update made a change that wasn't passed down to the app developers. So when a new version of the game came along it was no longer compatible with how MS is doing its accounts within the store. All it would take is MS adding an extra byte into the DB record that stores the account information.
Note: GL updated their game on the 7th
QUESTION: To confirm my WAG, was any of the other games that have an issue recently updated (between MS last update and the date it stopped working)?
Did the other games also fail on the 7th or did they fail at a different date?
But, the last 2 updates from GL shows that there is very poor communication between MS and its app vendors and that GL's needs to do better QA testing. They should be working side-by-side to ensure 100% compatibility. There is no excuse for either company for not doing this. We are their customers, We pay their bills. How much time did each of us spend trying to correct their issue? If MS and GL was honest they would have immediately responded to this thread and gave us a detailed solution. Instead both GL and MS played the blame game instead of accepting responsibility for their actions. People make mistakes, emails are lost, that is forgivable, but not accepting responsibility for the issue is not.
Excuses, so far i know of 3 different games from 3 different vendors got broken after a Microsoft update: asphalt 8, 2020 my home, and backgammon pro, so in what world this is not Microsoft's fault do you think that the 3 vendors fabricated a conspiracy to break their games and piss off thousands of users? Ha!
I don't know! I got this fixed on me, that's all I can say.
AHA! Does this solve it for most or all of rest of you? Serendipity, synchronicity, blind luck or Nell and Dudley Do-Right's horse saves the day?
Hope so. Still sounds like a funny way to have to get it to work, but whatever.
