Asphalt 8 Airborne 0x803F8001

Anonymous
2017-07-07T08:22:05+00:00

Yesterday the game worked fine, but now today on July 7th when I launch the game to play, I get the error message saying "check your account" when my account is fine, so I tried to restart the PC and didn't worked, then when I uninstall the game to reinstall, I can't reinstall it because it keeps giving me the same error message with this error code: 0x803F8001. I even runned wsreset.exe to clear the cache, restore the Windows store to default and restarted the PC again, but nothing worked. I can install other apps and games with no problem.

Any help would be appreciated, please.

Windows for home | Windows 10 | Gaming

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Anonymous
2017-07-12T20:59:04+00:00

Solved my Problem ... wsreset - logout Store account (used normal an in game) logged in with my Company Account - download Asphalt with that account (never done before !!!!) got license - after download logged in Store with own account - start game and loaded Cloud data ... worked !

the main Problem is the store and the account - simply get a new ms account for tempoary download and use your own account after download to start an Play game ... have fun ... best greetz eddl69

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  1. Anonymous
    2017-07-08T18:24:28+00:00

    Sooo many times, kidding.

    Well, follow the next steps:

    1. Windows button.
    2. Go to Settings.
    3. Find Update & security.
    4. Press Troubleshoot.

    ...

    I tried with the next ones:

    ...

    1. Windows update, Blue screen, Hardware and devices, Incoming connections, Network adapter, Power and Windows store apps. In that order.

    ...

    Two or three times each one and if "Troubleshooting couldn't identify the problem" just close, try the next.

    When I did the first of Windows store apps received the next message: "windows store cache may be damaged" but I restart my laptop and tried again. Then I opened the store and tried to download the game.

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  2. Anonymous
    2017-07-08T17:47:52+00:00

    And how you do it? How many times you runned the troubleshooter?

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  3. Anonymous
    2017-07-08T17:43:44+00:00

    yea try the new account and report back plz

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  4. Anonymous
    2017-07-08T17:39:53+00:00

    This is some sort of an issue with the Store, not Asphalt 8. Games that I have that are affected:

    Microsoft Minesweeper

    Microsoft MahjongMicrosoft Jigsaw

    Gonna try with a new account. If it works, you'll know from the fact that I haven't come back. If it doesn't, I'll be sure to come back here to rant about it.

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