Upgrading ASUS CM6870 to Windows 10 Creators Edition or April 2018 release 1703, 1709, 1804 (RT3090 PCIe wireless card)

Anonymous
2017-04-29T19:14:40+00:00

This was a pain for me, so I hope this helps someone.

I made 15 attempts to update my ASUS CM6870 from the Windows 10 Anniversary Edition to the Creators Edition (Creators Update), I *always* hung hard around 40 or 42% after the first system reboot, with the 'rolling' animation ground to a halt. This almost always points to a hardware problem.

I did everything to find the bad hardware! I disconnected all of the USB, ripped out all of the superfluous drivers, did a clean reboot, did a driver uninstall on my NVIDIA drivers using DDU, and uninstalled every program that had a funky driver like the VMWare standalone converter and my Cisco Anyconnect VPN. Nothing worked.

Each reboot reported "0xc1900101 - 0x30018 the installation failed in the FIRST_BOOT phase with an error during SYSPREP operation"

Digging into the clues from files left behind in C:$WINDOWS.~BT\Sources\Panther, I saw that the last thing before failure was a bunch of SPPNP messages which seems to be the SYSPREP driver loading phase. There were also a bunch of <NUL> characters at the end of the file. Some piece of hardware was refusing to play nice. I had painstakingly removed everything I could without opening the case.

Finally, based on various hints on forums, I cracked open the PC and pulled out my PCIe wireless card. Boom. Fully installed.

The Wireless card was a PCIe x1 in a PCI x16 slot if that matters, and it was the ASUS branded MediaTek Railink technologies RT3090 wireless card.

(PCI\VEN_1814&DEV_3090&SUBSYS_760111AD&REV_00)

Once the Creators Update was installed, I was able to reinstall the card without incident. Go figure.

Edit: This problem probably applies to any system using a P8H61 or P8H77 motherboard. According to this thread, the P8H77-M PRO (CM6870) is affected, as are other ASUS desktops like the ASUS CM6730 with a P8H61‑M PRO with that RT3090 wireless card.

Other commenters report that the ROG CG6480 / TYTAN CG8480 and CM1855 are also affected, presumably also with the errant RT3090 card.

I also observed the problem with an Ascend Ascendtech WN7601R-H1 PCI card in HP desktops. This is also an RT3090 PCIe card.

Commenter Chris Deer reports that he also had the problem with the Acer L4610, L4620, and L480, possible other Acer "L" models.

The Fall Creators Edition and April 2018 update also have this problem, so the installer is not yet fixed to place nice with the RT3090 wireless card.

One commenter noted that moving the card from a PCIx16 slot to a PCIx4 slot also fixed the problem, so it may be an interaction between the card and the northbridge (motherboard chipset) in certain slots.

EDIT: WARNING: Be careful removing and re-inserting the wireless card; make sure the power cord is removed from the power supply. The sound card chip is right at that slot and I damaged it, so now my system no longer recognizes when speakers are attached. Looks like I scratched a trace on the motherboard.  I know it is a hardware problem because booting a Linux Live USB showed the same problem.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2018-05-10T13:32:11+00:00

    Hello MikeZ4

    What PC and motherboard? Is the wireless card pulled out? What are your exact errors?

    You may want to start a new question with all the details rather than trying to address it in the middle of a thread for another question. You can then point us to that question.

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  2. Anonymous
    2018-05-10T12:44:30+00:00

    Regarding a comment on ASUS, I am very happy with my computer and this is not really an ASUS caused problem.   

    When I bought the machine, it had Windows 7 installed.   I was then able to upgrade to Windows 10 without any problem when it first became available.   The problem started well after a year or two using Windows 10.   I think it is a Microsoft caused problem and the computer is fairly old.   I am pleasantly surprised it was compatible for so long, and I have had no other problems with it over the years.

    See my others post on how shameful it is that neither Microsoft or ASUS knew about it, despite my talking with tech support at both.  I discovered the cure accidentally through this site.

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  3. Anonymous
    2018-05-10T10:29:12+00:00

    I tried everything but still no luck.  Took all the steps here:  https://answers.microsoft.com/en-us/windows/forum/windows\_10-update-winpc/windows-update-error-0x80070020-in-windows-10/c195d9d1-eaaa-4325-9b5f-cdcf55a3843b

    Plus removed video card, uninstalled virus software, did a clean boot, removed all connections, including usb mouse & keyboard at final reboot, and it still failed.  I am stuck on 1709, build 16299.134.  All this effort after having to suffering for months attempting to upgrade from version 1607 to version 1709.

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  4. Anonymous
    2018-05-10T00:52:19+00:00

    AT

    Al T46    <----  YES, exactly.   Those are exactly my thoughts, too..

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  5. Anonymous
    2018-05-09T18:11:45+00:00

    To be fair, it's not really an ASUS problem - it's their card supplier.

    Their support is not much worse than any other PC company. When you get free support, it's worth about that much.

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