Upgrading ASUS CM6870 to Windows 10 Creators Edition or April 2018 release 1703, 1709, 1804 (RT3090 PCIe wireless card)

Windows 10 Home 64-bit

ASUS CM6870-US-3AD

With the RT3090 PCIE-C1 Wi-Fi card removed, I was able to successfully upgrade to the April 2018 release of Win 10 1803 build 17134.48 without incident.

I still will never buy another ASUS product.

-Kevin N.

I can't imagine that the fault for this problem lies with anyone other than Microsoft.

Just look at how long this thread is, and how insane it is that this problem is entirely caused by the installation of Windows 10 service packs, and despite the fact that the problem has been troubleshooted, documented and identified for them, Microsoft has continued to allow the problem not only to persist, but they can't even be bothered to add it to the list of known conflicts in the installer.

The fact is allowing a problem like this continue for so long is insane.  Even if there were technical issues that prevented Microsoft from resolving the problem (Which seems unlikely, since the problem only affects the Windows 10 service pack installation process, and nothing else), the fact that they allow such a bug to persist for so long without any sort of documentation or even an error message is a prime example of what's wrong with Microsoft.

Look, love Microsoft or hate them, you would have a hard time finding any company anywhere that allowed such a major problem like this to continue for so long when at a bare minimum adding the device ID for the card to the Service pack installers known incompatibility list would take less time than it takes then to even respond to this thread.  

It's not a fix, but it is literally the bare minimum any company could do.

To be fair, it's not really an ASUS problem - it's their card supplier.

Their support is not much worse than any other PC company. When you get free support, it's worth about that much.

You would have thought with all the posts on this forum (this thread was started over a year ago and there has been multiple posts on other threads) that Microsoft and PC manufacturers would be advising customers by now that this Wi-Fi card (and any PC manufacturer badged variants of card)  is giving problems. From my experience Microsoft seem keen on advising people to do a clean install or uninstall all apps from Windows and PC manufacturers seem keen to say their couple of year old PC's wasn't designed for Windows 10. You would have thought Microsoft would have compiled a list of reported/known problem hardware devices / problem apps/programs  from the reports of people on these forums and from other sources. I emailed my PC supplier to say this card was the cause of the problem but I am not sure whether they will update their advice.

I think PC users like me are looking at resolving upgrade problems a lot quicker than at present (it took me several months on & off to upgrade my PC to 1709 , I also spent several days getting my pc to boot into Windows again after Windows failed on 1 update attempt). I think some users that has not dug deeply for the answer (or less technically minded)  may have given up and either scrapped their PC, incurred costs in employing computer firms to solve the problem or wasted time on doing a clean install (which involve considerable time in backing up and restoring programs & files)

Try removing the video card and use the one Built-in to the motherboard. I did this for a friend of mine and it worked. Once it takes the update reinstall your old video card.

Yes googling a image the card looks pretty much the same in layout (the only difference is a couple of the components on the board are in different positions) . Also found a picture of a Addon Technology NWP201E Wi-Fi card on Amazon uk that looks exactly the same as the Asus card except it shows Addon instead of Asus on the card so both cards could well be the same manufacturer as well (it may be my card is a slightly different/older version of the NWP201E or WN7601R-H1 Wi-Fi cards). It could be that Wi-Fi cards in some Gateway, HP and some other PC makes either have the same chipset or the cards look similar/the same (the only difference being they put the PC makers name on the card).

Have also found mention of the WN7601R-H1 card may be refered to as the  Wn7601r-h1 ASUS Anatel Rt3090pcie-c1 WiFi Adapter which ties up to the Anatel Wi-Fi card mentioned to caused the upgrade problem on Gateway PC's

Through some searching found in 2011 MediaTek acquired Ralink (I believe Mediatek was mentioned in my Wi-Fi card drivers).

Microsoft need to issue some advice about these cards or fix the problems these cards cause with the update as I have seen many posts (over multiple threads) on this forum where the wi-fi card  has been the cause of the update failing and Windows 10 users are spending considerable amounts of time trying to update their PC's because of this.

I got the same story as you.  II called MS support back to tell them the solution - simply pulling out the ASUS Wireless LAM card during the upgrade.  If they are still handing out this same line about ASUS CM6870 "not being compatible", then shame on Microsoft.  Microsoft's telemetry tells them about the hell they are putting users through.  If they won't fix their Windows 1709 installer program problem, then at least they should have the simple workaround - pulling out the LAN card during the upgrade

• available to share with users.