Microsoft games are "currently not available in your account"

Anonymous
2017-07-07T13:41:30+00:00

I've been playing Solitare, Mahjong, Minesweeper, Taptiles, Jigsaw, and Sudoku daily for a long time. Starting yesterday afternoon with Minesweeper, I'm getting a "currently not available in your account" error from some of them. I tried uninstalling Minesweeper and now I cannot re-download for the same reason (it errors when trying to acquire the license from the Windows store). Today, Mahjong and Jigsaw started with the same behavior. As of right now, the only games that will load are Solitare, Taptiles and Sudoku. Xbox app loads fine. The store is able to download and install other apps and games without a problem. Everything else appears to be working fine.

This is on a first generation Surface Book (i5/256/dGPU), all current updates installed (I'm on the creator's update build of Win10). I have a separate desktop PC I have yet to check to see if the problem exists there, too.

I have tried wsreset and a reboot, but I refuse to re-register the store via command line. The last time I tried that, my store ended up so broken I had to do a total OS refresh and reinstall all my software. I don't have time for that right now.

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2018-03-16T14:51:24+00:00

    Fixed:

    Windows 10 on this computer had an update pending. After the update was installed and the system rebooted, the problem resolved itself.

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  2. Anonymous
    2017-07-07T14:27:02+00:00

    Just wanted to add, I checked my desktop PC and as of right now, I'm seeing the same behavior with these games except Mahjong still works on that machine. Jigsaw and Minesweeper both say they aren't available in my account right now. So the issue appears to be either with my account (my husband's Minesweeper game is working fine with his account on his Surface Pro 2) or on Microsoft's side somehow. I've done nothing different, no new software installs nor any other issues, and neither of my machines has a virus.

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  3. Anonymous
    2017-07-08T05:30:06+00:00

    Yep. Me, as well.

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  4. Anonymous
    2017-07-08T04:12:19+00:00

    Me too! I've been playing these daily challenges for a long time - Solitaire, Mahjong, Minesweeper, Sudoku and Jigsaw. Started receiving the "currently not available in your account" for Minesweeper yesterday and Jigsaw today. I've recently been enjoying the new Ultimate Word Games challenges as well.

    This is on a desktop using Windows 10, which I've been using for quite a while.

    I've also tried resetting and rebooting, but nothing seems to work.

    Hopefully this will be resolved soon.

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  5. Anonymous
    2017-07-07T23:07:24+00:00

    Same for me. Started this morning. It is obviously a problem at MS

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