Malicious Software Removal Tool in Win10 Home won't run

Anonymous
2017-06-12T20:10:34+00:00

I am running Windows 10 Home 64bit. I used to run the Malicious Software Removal Tool, but, all of a sudden, it doesn't run any more.

I've downloaded the most up to date version available from the MS website.

I've tried running it as Admin as well.

But, the tool just doesn't run.

Any ideas, please?

Moved from Windows

Windows for home | Windows 10 | Security and privacy

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  1. Anonymous
    2017-06-14T01:59:18+00:00

    RikDatta,

    Please type from an elevated command prompt,  net user administrator active/yesThe screen should state "The command completed successfully..

    Read the following:https://www.ghacks.net/2014/11/12/how-to-enable-the-hidden-windows-10-administrator-account/

    I'll check back later with more. 

    P.S.  Doctors, M.D's perform a lot of ruling out procedures when practicing medicine.  Must rule out first.

    Wayne

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  2. Anonymous
    2017-06-14T00:17:43+00:00

    RikDatta,

    Forgot to mention that when the June MSRT downloaded today, it performs a MSRT scan with the installation.  It didn't find anything or you would know about it.  Does that offer some relief?

    Safe Mode should be entered to rule out whether you can run the mrt in the run box.

    Are you seven hours ahead of us here in San Diego, you Londoners?

    Wayne

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  3. Anonymous
    2017-06-13T23:55:50+00:00

    RikDatta,

    How long ago did your computer stop recognizing you as Administrator?  I'm exploring this topic in greater detail but need more time to research it.

    Another strategy might be to run the identical command  C:\WINDOWS\system32>C:\Windows\system32\MRT.exe  from within the command prompt of the Advanced Startup.  Have you ever entered into the Windows Recovery Environment (WinRE) aka Advanced startup in Update and Security and then selecting Recovery? Advanced Startup is found there.  

    There is a command prompt buried deep inside the WinRE that is outside of the Windows partition "C" drive.  If you enter the WinRE you are administrator.

    Did you perform Disk Cleanup, SFC /scannow, and DISM /online /cleanup-image /restorehealth?  If not please do so /to rule out.

    I get back to you later when I have further suggestions.  I realize this is somewhat tedious.

    Regards,

    Wayne

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  4. Anonymous
    2017-06-13T22:40:04+00:00

    Hi Wayne.

    I did the update, and after restarting, I did as you suggested.

    You will see below, that I typed in (copy + paste) exactly what you said.

    This is the message I got in Command Prompt:

    C:\WINDOWS\system32>C:\Windows\system32\MRT.exe

    This program is blocked by group policy. For more information, contact your system administrator.

    C:\WINDOWS\system32>

    So, still the same.

    I checked in system32 and the mrt.exe file is there, dated: Tue 13 06 2017 19:51

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  5. Anonymous
    2017-06-13T21:21:00+00:00

    RikDatta,

    Possible solution, you must try**........after** you have tried  typing in MRT to the run box and after the June Cumulative Updates and MSRT update.   Carefully follow the instructions below.

    1.  Type comm in Cortana box.  Right click on Command Prompt.  Left click on Run as Administrator.  Allow app to make changes box opens...select yes.   Administrative Command Prompt opens. 

    Type in or paste   C:\Windows\system32\MRT.exeto the command prompt and press enter. Wait for the MSRT Tool to open.  Click next.  Select quick scan. Scan commences.

    If the scan commences you have achieved permission as administrator.

    Let me know if this method allows you to run the MSRT .  Do this all well after the June Patch Tuesday Windows Cumulative Updates.

    Regards,

    Wayne

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