Windows Defender Offline on Windows 7 machines DEFINITIONS OUT OF DATE

GlenProuty,

Your most recent post made me think of this Windows 7 support issue for newer platforms I'd bumped into a few months ago, could it have anything to do with your issues?

Microsoft pushes back Windows 7 and 8 on Skylake support cut-off date from 2017 to 2018

Updates to Support Policy for Skylake Devices Running Windows 7 and Windows 8.1

Though these seem to indicate that the end of mainstream support for Windows 7 won't affect these particular platforms for another year, is it possible that the platforms being affected for WDO are even newer and so had never received Windows 7 support?

Rob

Does anyone know if Microsoft even reads these forums?

Is everyone just wasting their time asking Microsoft for help?

Great service Microsoft.

Regile,

Let me ask again;   Has support for Windows Defender Offline on W7 machines

                               been  discontinued?

The Microsoft Lifecycle Policy page only describes W10, W8, and W8.1 for

Windows Defender. For Windows Defender Offline it gives "No Results Found".

Please let us know if there is any hope for a resolution to the problem described

in this thread.

Thanks,  Glen

Hi Regile,

Thank you for responding

I doubt that you will see this reply. They have merged my question into this discussion thread.

Our problem is not with Windows Defender, but with Windows Defender Offline as it applies

to Windows 7. Therefore, we have no problem with Microsoft Updates. WDO for Windows 7

definition updates are obtained by using one of the downloads (MSSSTOOLS) that you defined

 with your "LINK". The TOOL is used to create a Media USB, by "fetching" the WDO Program and

the Latest Definitions from Microsoft. The Media USB is made BOOTABLE.

Booting this Media USB loads the WDO program with definitions for Windows 7 machines.

Our problem is that the WDO program we just downloaded fails to function properly. After it

loads, it immediately declares that the Definitions Are OUT OF DATE. It does NOT check the

viability of the definitions that were supplied on the USB. Instead, it attempts to DOWNLOAD

definitions from Microsoft immediately.

Of course , most Windows 7 machines do not have internet connectivity while booted to the

Media USB. This causes the error 80072ee7. WDO is now dead in the water!

There are exceptions. I have an old DELL 8300 P4 32 bit, that will connect, booted to the USB.

On that machine I can see that it declares the DEFs are Out Of Date as soon as WDO loads, just

like all my other computers. Without any action from me, after about two minutes, it declares

the definitions are UP TO DATE and displays their version # on the update tab of the program.

It downloaded the definitions directly into the loaded WDO program. It does this regardless of

the version # of the definitions on the USB. The program will scan normally after this.

I am fairly certain Windows Defender Offline on Windows 7 uses the same definitions as

Defender and Defender Offline on W10. Perhaps the Offline programs for W10 and W7 are 

related as well. Since this problem became apparent after the release of W10 CREATORS

update, is it possible that some change made to WDO for that has made it incompatible with

the Windows 7 application?              I apologize for the length of this dissertation.

Thanks,  Glen