Linx 1020 tablet will not work after Windows Update

Anonymous
2017-05-03T08:47:30+00:00

Yesterday evening I updated my Linx 1020 tablet via Windows Update.  Three updates were downloaded and installed, which I have listed below. (N.B. for the benefit of Microsoft Support my Link 1020 came pre-installed with Windows 10 and is still under manufacturer's warranty)

1) Update for Windows Defender

2) Cumulative Update for Windows 10

3) Insyde Firmware update  (this required a restart)

After Windows downloaded and installed the updates I was required to restart so I opted to update and reboot.  My Linx 1020 shut down normally and the Linx logo display as it started to reboot.  However, after this point the screen remained black and no matter what I tried I could not start my tablet.  The orange power light also does not display when on mains power.  Prior to shut down my Linx 1020 was 97% charged and on mains power.

Since yesterday I have tried repeatedly to boot my Linx 1020 to no avail.  To all intents and purposes my Linx 1020 is dead and it is my belief that one or more of the Windows updates is responsible for this rather than a fault with my Linx 1020.  The most probable culprit is the Insyde Firmware update as this required the restart.

I have read on the LinxTablet.co.uk forum that other Linx tablet owners have experienced a similar issue after performing a Windows Update.

I am waiting for a reply from Exertis (Linx support) regarding this issue but as the evidence clearly points towards an issue with Windows Update I would be grateful for a response from Microsoft Support, setting out how Microsoft intends to help Linx owners resolve this issue.

To reiterate: my Linx 1020 tablet is dead and cannot boot due to a fault with Windows Update!!

Moved from: Windows /Windows 10 /Power on or off a device /PC

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-08-07T08:59:29+00:00

    We're using Linx 1020s as kiosk machines. We have around 70 of them.

    Updates are a nightmare, often causing shutdown problems. This is even on metered connections where only critical updates are downloaded automatically.

    Obviously performing an automatic repair on site isn't an option, so we reimage. This has created a lot of unnecessary work.

    We do find the tablets will restart, but only after keeping the power button down for around 20s or so.

    As there isn't a fix for this once the problem occurs I would *strongly* advise not using Linx 1020s for any work purposes (or at all, for that matter).

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  2. Anonymous
    2017-08-04T19:58:16+00:00

    Hi Marc,

    Let's get your tablet working again.

    Since you've mentioned that your tablet only displays a blank screen whenever you try to boot and doesn't show you the Recovery Environment, let's get you to the Recovery Environment to be able to perform an Automatic Repair.

    First, you will need to have an installation media to boot into the Windows Startup Settings. You can create a Windows 10 Installation Media by following the steps found on this link.

    Once you already have the installation media, boot your tablet with the installation media, click Next on the Windows Setup, then choose Repair your computer.

    Let us know what happens after the above mentioned steps as well as an update from your tablet's support.

    Regards.

    More Linx 1020 issues

    My Linx 1020 was bricked due to a windows 10 Insider update, And it is not booting from the recovery image drive that linx gave me, please help.

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  3. Anonymous
    2017-06-27T12:31:52+00:00

    Hi Jan,

    I am really sorry to read this has happened to your brother's Linx 1020. 

    I would recommend your brother contacts Linx Support at Exertis as soon as possible and explains his situation and they should arrange for a replacement 1020.  The Exertis email is:  ******@exertis.co.uk

    This is really worrying if an update is still causing 1020's to die like this.

    Kind Regards,

    Marc

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  4. Anonymous
    2017-06-27T12:12:07+00:00

    Good day,

    Thank you for the prompt response.

    My brother received a Linx 1020 as a prize, so he cannot not really replace it. After the update his 1020 is dead... We obviously do not know hoe to proceed. We will review the responses as suggested.

    Regards,

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  5. Anonymous
    2017-06-22T21:37:00+00:00

    Couldn't stop laughing at that one..

    Microsoft are such a joke!

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