Infineon TPM Professional Package can't be uninstalled

Anonymous
2017-09-08T12:36:58+00:00

I keep getting a message when I try and update, stating that; Uninstall this app now because it isn't compatible with Windows 10.

I've searched under Add/Delete Programs, File locations on C: and any other locations such as temp files etc, and can not locate this folder/file anywhere on my computer. How do I uninstall this app when I can't find it?

Moved from: [Windows / Windows 10 / Install, upgrade, & activate / PC]

Windows for home | Windows 10 | Windows update

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Anonymous
2017-10-28T19:27:55+00:00

Same here, I had an Infineon folder on my desktop inside a folder with all my motherboard drivers. When I deleted it, I was able to install the update with no problem. 

If anyone has a problem locating the Infineon Folder on their PC, the "Everything" app from voidtools.com really helps as it searches in seconds through every single file and folder on the computer.

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  1. Anonymous
    2018-05-25T18:54:59+00:00

    Using Ep7's suggestion, you'll find the TPM folder at C:\eSupport\eDriver\Software\TPM.  To be safe, I moved the TPM folder to a folder on my Desktop instead of deleting it.  Then the update to the latest windows started working.  That proves deleting the TPM folder should be safe.

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  2. Anonymous
    2017-12-22T18:56:05+00:00

    I've been searching this fix for days now until i bumped into this page. Thank you and may you be blessed a hundred fold...:)

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  3. Anonymous
    2017-11-03T12:45:45+00:00

    Thank you. Hopefully this will work.

    This application worked perfectly. Thank you.

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  4. Anonymous
    2017-10-31T22:09:44+00:00

    Worked for me as well.  Non-HP machine, files where you suggested.  Deleted them after a clean boot (which might not have been necessary), no registry cleaning needed either.  Other than the multiple reboots that are apparently part of the upgrade, things then went smoothly again.

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