Xbox One Wireless controller keeps disconnecting

Anonymous
2017-01-28T16:07:29+00:00

Hello.

I recently bought a Xbox One Wireless controller with the PC wireless adapter.

The problem is... after I logon into Windows 10 the controller connects fine ONE TIME, then, after turning it off and then turning it on again, the controller connects (light stay still) for about 1 or 2 seconds and then the controller turns off again, I even can use it in those 1 or 2 seconds, showing that it successfully connected, but then it disconnects. The problem is only solved after I logoff and login again into Windows (don't need to do a full reboot).

My wired Xbox 360 controller works like a charm. Why do the next gen controller of Microsoft doesn't work well with a system developed by the same company? When I google it, it's problems all around. And judging by the behavior, it's a driver problem, not hardware, cause if it was a defective unit a simple logoff-login wouldn't fix it (and lots of other people wouldn't have similar problems).

Thanks in advance.

EDIT: link to the same post on the Feedback Hub: https://aka.ms/Phrwta so anyone passing by can easily enter and give a vote to the problem. Thanks!

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-11-05T07:47:20+00:00

    I think the major issue with this is the device timeout that causes the issue.

    Pro Tip: Reinstall windows or wipe your system registry. "Problem solved"

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  2. Anonymous
    2018-11-04T01:23:41+00:00

    I have the same problem. The controller connects after reboot, then about 10 seconds or so it disconnects, and won't connect again until next reboot. It was an intermittent problem for a long time. Switching from USB2 to USB3 port fixed it for me, but after a few months the problem came back. I'm not sure what software changes may have triggered it. Things I tried so far:

    • Shut off Steam
    • Shut off oculus home and services
    • Uninstall xbox 360 wireless adapter drivers
    • Disable "allow the computer to turn off this device..."
    • Update controller firmware using xbox accessories app
    • Update and disable overlays in geforce experience
    • Replace batteries

    Nothing helped. It's kind of unbelievable how finicky this is. Maybe this is why they ditched proprietary wireless solution and went with Bluetooth in the latest hardware revision.

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  3. Anonymous
    2018-10-16T03:06:57+00:00

    Hey people! Just passing by to say after some time the problem completelly vanished for me. I'm right now on Windows 10 ver 1803 and the controller works without a glitch.

    One thing that gives a headache trully is Steam. It has those options in Big Picture that captures the input of the controller even when your're not playing anything, like controlling the mouse and volume... If it's your case, then just head to Big Picture mode and then click on that gear and uncheck the Xbox Configuration Support.

    But, to say the truth, I think MS heard our plea and managed to fix something within the latest Windows 10 updates.

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  4. Anonymous
    2018-08-26T20:01:35+00:00

    turning off the device association service seems to have worked on me

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  5. Anonymous
    2018-08-13T03:03:34+00:00

    Was steam and oculus for me too .... but 

    by any chance did you ever have a 360 wireless adapter hoooked up? Turns out despite being unplugged that adapter is kicking in and steam and oculus see it

    deleting my adapter from device manager SOLVED the problem.

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