Hello users of Microsoft’s ‘ 3D Scan’ app! We wanted to inform you that starting this weekend we will be launching a new version of our 3D Scan app (version 2.0.46.0) and people that have the app installed will see the update show up on their computers soon thereafter. **IMPORTANT** The new version of the app requires a new Kinect (for Xbox One) driver to work with your computer and will not be able to scan without it. Additionally the old version of the app will not scan with the new driver. (You can read more about the exciting new Kinect driver announcement here ) The new Kinect driver must also be installed manually. To install the new driver follow the steps below: In Cortana type ‘Device Manager’ and hit enter Find ‘Kinect sensor devices’ in the list Expand everything under ‘Kinect sensor devices’ (this should expose ‘WDF KinectSensor Interface 0’) Right click on ‘WDF KinectSensor Interface 0’ and select ‘Update driver’ There should be a popup window that asks “How do you want to search for drivers?” Choose “Search automatically for updated driver software” Assuming all goes well, you should have just installed the new driver. Right clicking on ‘WDF KinectSensor Interface 0’ again and selecting ‘Properties’ should show you that you have driver version ‘2.2.1610.17001’ or greater If all does not go well and you did not get the new updated driver with the version listed above, remember that the driver takes time to filter through our backend system and be visible to all locations around the globe. If this happens, please be patient and try the same steps listed above at a later time. For any issues regarding installing the new Kinect driver please let us know by commenting below. If you have any feedback for, or issues with, the new 3D Scan app please leave your comments in the Feedback hub (Category: ‘Hardware, Devices, and Drivers’, Subcategory: ‘3D Scan’) Thanks!

Derek_101, If the object and the colors aren’t matching up in your scans you can recalibrate the Kinect alignment. You can do this easily with these steps: 1. Plug-in the Kinect and open the Camera app 2. If you have more than 1 camera plugged into your computer change the settings so it is using ‘Kinect V2 camera’ 3. Close the Camera app 4. Unplug the Kinect and re-plug it in

Is the KINECT ONE S compatible with 3D SCAN? Which kinect models are compatible? I have not found a list, easy to access, with compatible models on this site.

SnowmanSD, If these steps don't work, try reinstalling the driver: Unplug your Kinect. Open Device Manager , right-click (or tap and hold) the 'WDF KinectSensor Interface 0’ driver, and select Uninstall . Restart your PC and re-plug in your Kinect. Windows should then attempt to reinstall the most recent driver. Let me know if that works.

What happens when I follow that procedure, is that the computer isn't able to find a driver. The Kinect is then listed as "Xbox NUI Sensor" with a missing driver until I reinstall the SDK, and the old Kinect driver is installed again. Best regards /Thomas

3d scan is not usable, rgb- and depth-channels do not match.

New Version of the Kinect (for Xbox One) Driver and the 3D Scan app

Anonymous

Hello users of Microsoft’s ‘3D Scan’ app!

We wanted to inform you that starting this weekend we will be launching a new version of our 3D Scan app (version 2.0.46.0) and people that have the app installed will see the update show up on their computers soon thereafter.

**IMPORTANT**

The new version of the app requires a new Kinect (for Xbox One) driver to work with your computer and will not be able to scan without it. Additionally the old version of the app will not scan with the new driver. (You can read more about the exciting new Kinect driver announcement here)

The new Kinect driver must also be installed manually. To install the new driver follow the steps below:

In Cortana type ‘Device Manager’ and hit enter
Find ‘Kinect sensor devices’ in the list
Expand everything under ‘Kinect sensor devices’ (this should expose ‘WDF KinectSensor Interface 0’)
Right click on ‘WDF KinectSensor Interface 0’ and select ‘Update driver’
There should be a popup window that asks “How do you want to search for drivers?”
1. Choose “Search automatically for updated driver software”
Assuming all goes well, you should have just installed the new driver. Right clicking on ‘WDF KinectSensor Interface 0’ again and selecting ‘Properties’ should show you that you have driver version ‘2.2.1610.17001’ or greater
If all does not go well and you did not get the new updated driver with the version listed above, remember that the driver takes time to filter through our backend system and be visible to all locations around the globe. If this happens, please be patient and try the same steps listed above at a later time.

For any issues regarding installing the new Kinect driver please let us know by commenting below.

If you have any feedback for, or issues with, the new 3D Scan app please leave your comments in the Feedback hub (Category: ‘Hardware, Devices, and Drivers’, Subcategory: ‘3D Scan’)

Thanks!

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81 answers

Anonymous

2018-03-02T20:24:00+00:00

Derek_101,

If the object and the colors aren’t matching up in your scans you can recalibrate the Kinect alignment. You can do this easily with these steps:

1.       Plug-in the Kinect and open the Camera app

2.       If you have more than 1 camera plugged into your computer change the settings so it is using ‘Kinect V2 camera’

3.       Close the Camera app

4.       Unplug the Kinect and re-plug it in
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Anonymous

2017-11-11T18:21:54+00:00

Is the KINECT ONE S compatible with 3D SCAN?

Which kinect models are compatible? I have not found a list, easy to access, with compatible models on this site.
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Anonymous

2017-02-27T19:49:21+00:00

SnowmanSD,

If these steps don't work, try reinstalling the driver: Unplug your Kinect. Open Device Manager, right-click (or tap and hold) the 'WDF KinectSensor Interface 0’ driver, and select Uninstall. Restart your PC and re-plug in your Kinect. Windows should then attempt to reinstall the most recent driver.

Let me know if that works.
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Anonymous

2018-01-31T23:14:13+00:00

What happens when I follow that procedure, is that the computer isn't able to find a driver. The Kinect is then listed as "Xbox NUI Sensor" with a missing driver until I reinstall the SDK, and the old Kinect driver is installed again.

Best regards

/Thomas
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Anonymous

2017-07-12T19:44:55+00:00

3d scan is not usable, rgb- and depth-channels do not match.
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