- CHKDSK. This reported a volume bitmap error. I ran it again with the /f parameter set, and it looks like its successfully fixed the bitmap error. I've run CHKDSK again and it now reports no errors.
- SFC. This is perhaps a bit more ominous. It quickly returns an error "Windows Resource Protection could not perform the requested operation", even when I boot up in safe mode. A trawl around the internet points to reinstalling Windows, but I can't say
that's an option that thrills me.
Hi JL3008:
First, make sure you're logged in with a Windows user account that has Administrator rights before starting. If you aren't sure see the Microsoft support article
How to Determine Your User Account Type in Windows.
Did you run Check Disk (chkdsk) from an
elevated command prompt (i.e., click on the Windows Start button, enter cmd in the search box, right-click on cmd.exe, and select
Run as Administrator), and did you use the chkdsk /ror just chkdsk /f ? You only have about 10% free disk space on your hard drive and use most of your drive for storing media files, which means that you're performing an excessive number of read/writes within a limited area on your hard drive every
time you install or update software. I was going to suggest that you run a thorough scan with the
/r switch (i.e., to scan for and attempt recovery of bad sectors) in case you've corrupted files by writing into a bad sector on your hard drive. If there are errors on the drive, System File Checker (SFC) may fail. Note that a thorough chkdsk
/r can take a few hours to run, so be patient and wait for the scan to run to completion.
If System File Checker (SFC) continues to fails with the "Windows Resource Protection could not perform the requested operation" error after you run chkdsk /r, make sure you run SFC from an elevated command prompt with Administrator rights, and try running SFC after booting into
Safe Mode (i.e., restart your computer, repeatedly tap F8 before the Windows logo appears and select Safe Mode from the Advanced
Boot Options menu) if running from an elevated command prompt doesn't help. As a quick test, use the
sfc /verifyonly command (diagnostic mode) and see if that works before you move on to sfc /scannow (repair mode) .
Please note that I only asked if you had recently run any of these diagnostics and would have been happy to provide instructions, as well as a link to the correct BullGuard Uninstall utility for your BullGuard security software. For future reference, there
are several sites that maintain download links for antivirus removal tools, including ESET's
Uninstallers (Removal Tools) for Common Windows Antivirus Software and MS MVP and forum moderator Stephen Boots' wiki article
List of Anti-Malware Product Removal Tools in this MS Answers forum.
32-bit Vista Home Premium SP2 * Firefox v51.0.1 * NIS v22.8.1.14 * Speccy 1.30.728
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS