Bose QuietComfort 35 not working on Windows 7 (64bit Professional)

Anonymous
2016-08-06T01:34:52+00:00

Im having issues with my Bose QC35, i have successfully installed (or at least i think i did it). But i cant play any sound on them, is like they are not paired at all. After a few minutes the QC35 gets off saying there is no device available.

Just to add, the QC35 are working perfectly fine with my android phone and also other laptop with Windows 10

Bluetooth Devices:

Bose QC35 Properties:

If i go to the operation windows (right click on the BT device icon)

When i go to sound devices i cant see the QC35. (same if i try from Skype, Spotify, etc)

I have already downloaded the latest driver for the bluetooth from Dell, restarted the laptop hundred of times and also contacted Bose without luck

If anybody can shed some light on this i will very gratefull

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2017-06-06T12:33:45+00:00

    This answer helped me. You need to deactivate the PIM functions as stated. (I did a complete reinstall of the BT Stack and BT Software in addition and removed the paired device list in QC 35 and rebootet, before starting the process again after several attempts. Works now. Update you QC35 before starting)

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  2. Anonymous
    2017-03-26T00:59:38+00:00

    You're welcome! Please click on "Helpful" and "Solved my problem" and hopefully others will see it. Thanks!

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  3. Anonymous
    2016-08-14T22:00:51+00:00

    There is no specific driver for Bose QC35. Same headphone on WIN10 get recognized without issues. The problem is with WIN7 recognizing the QC35

    Did you find the solution to this problem? I have the same exact issue as you described.

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  4. Anonymous
    2016-08-14T21:59:34+00:00

    Did anybody find a solution to this problem? I have the same exact issue as mentioned above by Alejandro.

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  5. Anonymous
    2016-08-09T20:27:35+00:00

    Let's try to clear out your Bluetooth and Bose drivers and reinstall those. Here are the steps to do so:

    Step 1: Remove your Device.

    1. Go to Control Panel.
    2. Click on Hardware and Sound.
    3. Choose the Devices and Printers option.
    4. Look for Bluetooth Devices, right-click on it then choose Remove Device option.

    Step 2: Uninstall the Bose driver.

    1. Go to Device Manager, then click the View button.
    2. Choose "Show Hidden Devices" option.
    3. Go back to Device Manager.
    4. Redirect to Bluetooth option.
    5. Look for Bose, right-click then Uninstall.

    Step 3: Uninstall the Bluetooth driver.

    1. Go to Device Manager.
    2. Click on Network adapters.
    3. Look for Bluetooth device, right-click then Uninstall.
    4. Restart your PC.

    You may now download and install the latest Bluetooth driver for your device/PC, restart your PC, and Pair Bluetooth Headset.

    Thanks.

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