For a 32 bit version of Windows install Update for Windows 7 for x86-based systems (KB971033) http://go.microsoft.com/fwlink/?LinkID=150841
or if you have a 64 bit version of Windows
install Update for Windows 7 for x64-based Systems (KB971033) http://go.microsoft.com/fwlink/?LinkID=152411
Please run the Microsoft Genuine Advantage Diagnostics Tool again in normal mode and copy and paste the results in a reply for further analysis: