Lumia 950 shuts down randomly and has trouble starting again

Anonymous

Several days ago my Lumia 950 started randomly shutting down. It happens all of the time and when it does it is not easy to get it to start again. Rarely I am able to just hold the power button and have it turn on, usually what happens is the power button either does nothing or the phone acts like it is starting but after the "Microsoft" screen it just shuts off again. When either of those things happen the only way to get it to actually start up is to either start charging the phone or take out the battery and then put it back in. Half of the time when I am able to get it started again it says there are problems on the SD card and needs to scan it to fix errors, meaning everything that I have saved on the SD card is unusable. I have never received a message that says the scan has completed. Usually the phone shuts off on it's own shortly after and the SD card is fine when it gets started again. One time the phone was on for an hour or so and in the storage settings it looked like the SD card was still being scanned, but once restarted the SD card was fine. Unfortunately, I don't have anything else that uses microSD cards at the moment so I can't check it with another computer to see if there really is a problem.

I'm 99% sure that the solution to this problem is going to be the same as every other time that the phone screws up which is to reset everything. I'm a big fan of Microsoft and Windows phones, but I'm getting really tired of having all of these problems on a supposedly release ready phone and software and having to reset all of the time. I'm posting here on the off chance that there might be an easier solution to the problem.

By the way, I did get a notification a day or two ago after one of the shut downs that said new updates were installed, but that didn't help the random shut offs.

Thank You.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

65 answers

Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Comments have been turned off. Learn more
Anonymous

2017-08-12T18:48:19+00:00

My Lumia stopped turning on and off after i put all my files over to my SD-card. Seems like my problem was that it was too full on memory. Hope it helps.
Was this answer helpful?

0 comments No comments
Anonymous

2017-06-11T15:11:41+00:00

I'll give it a shot and see if it works. The timing seems strange though.
Was this answer helpful?

0 comments No comments
Anonymous

2017-05-08T01:33:22+00:00

I have to say thank you. I cut 1 gift card & 1 business card to fit on top of my battery and have had my first full day without struggling with my phone. Since at least a month if not longer. I would have never come up with this on my own cause having it plugged in seemed to solve the issue but I guess the battery connection didn't get moved lose cause I wasn't moving around when it was plugged in. I think I'm going to enjoy my 950 again. It is the best phone on the market in my opinion when it's working as it should. What a relief.
Was this answer helpful?

0 comments No comments
Anonymous

2017-03-11T20:57:59+00:00

I had a similar problem, the phone would turnoff randomly and then not start, even if it was plugged in sometimes, then you could never tell how much charge you had. I also had the SD card warning on a couple of occasions. Anyway, I reinstalled the software using the window device recovery software, which improved things but didn't cure it, so then I bought a new battery and so far its been fine.
Was this answer helpful?

0 comments No comments