Windows 8.1 won't update

Anonymous

My laptop won't update the normal updates. I have tried running the windows update troubleshooter, it says it fixed a couple of things but it still won't update any updates. We've also tried upgrading to windows 10, but that doesn't work either. I've had to turn off the automatic updates, otherwise it says it updating, then says failure to update, undoing changes and takes absolutely ages to boot up. Any ideas anyone?

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Anonymous

2016-05-01T15:55:38+00:00
Thanks for posting the log. It at least elminates your hard disk from the equation.

Can you go to Event Viewer again, expand Windows logs and then click Setup.
1. Right click Setup and click Filter current log.
2. Checkmark Error and then click OK.
Bearing in mind your problems you're likely to get a whole bunch of logs prefixed with red marks. In the Source column look for the description WUSA. The logs should be sorted by date with the most recent event at the top. Right click a WUSA log and then Copy ---> Copy details as text and post it here please.
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Anonymous

2016-05-01T15:04:03+00:00

Here's what it said:

Log Name:      Application

Source:        Microsoft-Windows-Wininit

Date:          01/05/2016 15:52:19

Event ID:      1001

Task Category: None

Level:         Information

Keywords:      Classic

User:          N/A

Computer:      paddling

Description:

Checking file system on C:

The type of the file system is NTFS.

Volume label is Windows.

A disk check has been scheduled.

Windows will now check the disk.

Stage 1: Examining basic file system structure ...

404992 file records processed.

File verification completed.

8455 large file records processed.

0 bad file records processed.

Stage 2: Examining file name linkage ...

512328 index entries processed.

Index verification completed.

0 unindexed files scanned.

0 unindexed files recovered.

Stage 3: Examining security descriptors ...

Cleaning up 1084 unused index entries from index $SII of file 0x9.

Cleaning up 1084 unused index entries from index $SDH of file 0x9.

Cleaning up 1084 unused security descriptors.

Security descriptor verification completed.

53669 data files processed.

CHKDSK is verifying Usn Journal...

41043912 USN bytes processed.

Usn Journal verification completed.

Windows has scanned the file system and found no problems.

No further action is required.

956900351 KB total disk space.

137626556 KB in 258454 files.

    171200 KB in 53670 indexes.

         0 KB in bad sectors.

    545723 KB in use by the system.

     65536 KB occupied by the log file.

818556872 KB available on disk.

      4096 bytes in each allocation unit.

239225087 total allocation units on disk.

204639218 allocation units available on disk.

Internal Info:

00 2e 06 00 40 c3 04 00 8c d0 08 00 00 00 00 00 ....@...........

c2 07 00 00 2f 00 00 00 00 00 00 00 00 00 00 00 ..../...........

Windows has finished checking your disk.

Please wait while your computer restarts.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />

    <EventID Qualifiers="16384">1001</EventID>

    <Version>0</Version>

    <Level>4</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-05-01T14:52:19.000000000Z" />

    <EventRecordID>121760</EventRecordID>

    <Correlation />

    <Execution ProcessID="0" ThreadID="0" />

    <Channel>Application</Channel>

    <Computer>paddling</Computer>

    <Security />

</System>

<EventData>

    <Data>

Checking file system on C:

The type of the file system is NTFS.

Volume label is Windows.

A disk check has been scheduled.

Windows will now check the disk.

Stage 1: Examining basic file system structure ...

404992 file records processed.

File verification completed.

8455 large file records processed.

0 bad file records processed.

Stage 2: Examining file name linkage ...

512328 index entries processed.

Index verification completed.

0 unindexed files scanned.

0 unindexed files recovered.

Stage 3: Examining security descriptors ...

Cleaning up 1084 unused index entries from index $SII of file 0x9.

Cleaning up 1084 unused index entries from index $SDH of file 0x9.

Cleaning up 1084 unused security descriptors.

Security descriptor verification completed.

53669 data files processed.

CHKDSK is verifying Usn Journal...

41043912 USN bytes processed.

Usn Journal verification completed.

Windows has scanned the file system and found no problems.

No further action is required.

956900351 KB total disk space.

137626556 KB in 258454 files.

    171200 KB in 53670 indexes.

         0 KB in bad sectors.

    545723 KB in use by the system.

     65536 KB occupied by the log file.

818556872 KB available on disk.

      4096 bytes in each allocation unit.

239225087 total allocation units on disk.

204639218 allocation units available on disk.

Internal Info:

00 2e 06 00 40 c3 04 00 8c d0 08 00 00 00 00 00 ....@...........

c2 07 00 00 2f 00 00 00 00 00 00 00 00 00 00 00 ..../...........

Windows has finished checking your disk.

Please wait while your computer restarts.

</Data>

</EventData>

</Event>
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Anonymous

2016-05-01T12:17:20+00:00
Could you do the following please.
1. Open a Command Prompt (Admin).
2. Type: chkdsk /f and hit Enter.
You'll get a message that a diags check can't be run because the volume is in use and whether you want to perform a scan on the next restart. Type Y and hit Enter.

The scan will only take about 5 mins usually after which the system will boot to the desktop.
1. Next step is to right click the Start button and click Event Viewer.
2. Expand Windows logs and click Application at the top to select it.
3. Right click Application and click Find.
4. Type: Wininit and click Find Next.
5. When it finds the log file right click that and click Copy ---> Copy details as text.This will copy the log contents to the Windows clipboard.
6. Come back here, right click and click Paste.
If you want to keep a copy for yourself open Notepad right click in that and click Paste.

The object here is to check whether your hard disk has any errors on it which might be interfering with both Windows Update and the time server.
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Anonymous

2016-05-01T10:04:00+00:00

It's 0.3 seconds behind.

I don't really know if Sophos has a firewall, I can't see anything in the menus about configuring firewall. It's one that we use at work that we can also use on our home computers.
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Anonymous

2016-05-01T09:45:06+00:00

Here's something to try. Go to this site which will immediately show if your computer's time is accurate or not: http://time.is/

A few seconds either ahead or behind is neither here nor there. My own system is 1.8 seconds behind it seems.
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