Windows 8.1 won't update

Anonymous
2016-04-26T17:06:57+00:00

My laptop won't update the normal updates.  I have tried running the windows update troubleshooter, it says it fixed a couple of things but it still won't update any updates.  We've also tried upgrading to windows 10, but that doesn't work either.  I've had to turn off the automatic updates, otherwise it says it updating, then says failure to update, undoing changes and takes absolutely ages to boot up.  Any ideas anyone?

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2016-04-30T20:53:05+00:00

    Sorry, I missed a step in the Services configuration. After you change the Startup type to Automatic, you have to click the Start button.

    Then go do the synchro steps again.

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  2. Anonymous
    2016-04-30T20:32:29+00:00

    Sorry, still says an error!

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  3. Anonymous
    2016-04-30T19:54:31+00:00

    Hi

    I selected a different time server, updated, then changed it back to time.windows.com and updated and there was still an error, so I went into the BIOS.

    The time and date in the BIOS were correct, I did change the hour then changed it back again, then went back to check the synchronisation and it still says there's an error with time.windows.com.

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  4. Anonymous
    2016-04-30T18:53:49+00:00

    Hi

    The KB3077715 was installed in September last year.

    The internet time is already set to synchronise with time.windows.com, however it also says:

    Next synchronisation: 07/05/2016 at 17:08

    An error occurred while Windows was synchronising with time.windows.com

    The clock was most recently synchronised on 30/04/2016 at 17:08

    If you're seeing the error I've emphasized in bold type then something is amiss.

    So repeat the same steps and then in step 3, select a different time server from the dropdown menu and then click Update now.

    Then change it back to time.windows.com and click Update now again.

    If you see the same error message appear again then it means that the time in the computer BIOS isn't synchronized with the Windows operating system and will need to be reset.

    BIOS is an acronym for Basis Input Output System which is a small program that checks that the hardware is in working order before handing over control to Windows.

    To access the BIOS you need to hit a particular key when the BIOS logo appears on screen before Windows loads. It will tell you in the User manual which key to press. If you can't find it yourself, post the make and model of your computer and I'll look it up for you.

    You can't use a mouse in the BIOS though and have to use the arrow keys to select menu options. System time & date is usually the one on the General tab which opens first. So up arrow to that, then right arrow to highlight the first set of digits and then use the + and - (plus and minus) keys to make changes.

    Likewise, you have to use the arrow keys to select Save Changes & Exit although some BIOS's allow you to perform that step by hitting F10. It should tell you which keys to press to perform functions either at the bottom of the menu or on the right hand side.

    Once you've made changes there (assuming this is necessary) repeat the synchronize steps to make sure they adjust properly. If you get the same error again and time & date were set to a long time ago in the BIOS, then it means the battery is dead and will need to be replaced. That's not a job you can do yourself though unfortunately.

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  5. Anonymous
    2016-04-30T17:55:14+00:00

    Hi

    The KB3077715 was installed in September last year.

    The internet time is already set to synchronise with time.windows.com, however it also says:

    Next synchronisation: 07/05/2016 at 17:08

    An error occurred while Windows was synchronising with time.windows.com

    The clock was most recently synchronised on 30/04/2016 at 17:08

    Was this answer helpful?

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