Windows 8.1 won't update

Anonymous
2016-04-26T17:06:57+00:00

My laptop won't update the normal updates.  I have tried running the windows update troubleshooter, it says it fixed a couple of things but it still won't update any updates.  We've also tried upgrading to windows 10, but that doesn't work either.  I've had to turn off the automatic updates, otherwise it says it updating, then says failure to update, undoing changes and takes absolutely ages to boot up.  Any ideas anyone?

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2016-05-04T20:57:00+00:00

    I think you could have a go at installing Windows 10 now if you still want to. This same update is available in Windows 10 as KB3147461: https://support.microsoft.com/kb/3147461

    However, you don't have the luxury of being able to disable automatic updates in Windows 10 and once that's installed, you have to accept everything Microsoft wants to install on your machine.

    There are also the privacy issues to contend with although to a certain degree, you can disable a large number of them: https://fix10.isleaked.com/

    Similarly, Microsoft has blocked other browsers from using Cortana now although some workarounds have appeared. But I suspect these will be shortlived: http://searchengineland.com/microsoft-says-no-to-other-browsers-248381

    Windows 10 also uses your bandwidth to send other users updates: http://thenextweb.com/microsoft/2015/07/30/windows-10-steals-your-bandwidth-to-send-other-people-updates/

    In your current situation though, I'm afraid to say that I don't know what else you can try to get the update installed. But this isn't the first time something like this has occurred and Microsoft has in the end come up with a fix. But it's anybody's guess how long that will be in this particular case.

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  2. Anonymous
    2016-05-04T17:36:20+00:00

    I think I've tried all that before, but I tried it again and still no difference, they say it was repaired, but it still fails to configure the update and undoes the changes.

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  3. Anonymous
    2016-05-03T19:21:45+00:00

    OK I think we're getting somewhere at last. According to the log file, KB3146723 extracts successfully and installs. However, during the reboot, it fails due to some missing system files which triggers error 0x80070002. The following Fixit addresses this issue.

    https://support.microsoft.com/en-us/kb/910336

    After the Fixit finishes, try and install the file once more.

    If it fails again, do this next:

    Open a Command Prompt (Admin) and then copy/paste the following commands and hit Enter after each one:

    net stop wuauserv

    net stop bits

    rename c:\windows\SoftwareDistribution SoftwareDistribution.old

    net start wuauserv

    net start bits

    Try to install KB3146723 again.

    If it falls over in spite of the above, open a Command Prompt (Admin) and copy/paste:

    DISM.exe/Online /Cleanup-image /Restorehealth

    After DISM finishes and assuming it fixes any corruption (take a screenshot of that if there's any mention of that) and then try to install KB3146723 again.

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  4. Anonymous
    2016-05-03T18:44:10+00:00

    OK, I download it, but it might take a while to figure out what's going on. I'll let you know a.s.a.p.

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  5. Anonymous
    2016-05-03T18:15:59+00:00

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