Windows 8.1 won't update

Anonymous
2016-04-26T17:06:57+00:00

My laptop won't update the normal updates.  I have tried running the windows update troubleshooter, it says it fixed a couple of things but it still won't update any updates.  We've also tried upgrading to windows 10, but that doesn't work either.  I've had to turn off the automatic updates, otherwise it says it updating, then says failure to update, undoing changes and takes absolutely ages to boot up.  Any ideas anyone?

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2016-05-02T17:49:18+00:00

    No never heard of StorageCraft!

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  2. Anonymous
    2016-05-02T17:19:50+00:00

    This problem might possibly be due to a Windows file called winload.exe having been overwritten by third party software.

    It's mentioned under the heading "Known issues in this security update" in the support article: https://support.microsoft.com/en-gb/kb/3146723

    Does the software called StorageCraft ring any bells with you?

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  3. Anonymous
    2016-05-02T16:56:40+00:00

    Is this what you mean?

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  4. Anonymous
    2016-05-02T16:00:23+00:00

    Can you take a screenshot of the failed installation and upload it here like you did last time please.

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  5. Anonymous
    2016-05-02T15:50:16+00:00

    KB3146723 still fails to install.

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