Stability Issues with the Windows Live Mail 2012 Update – KB3093594

Anonymous
2015-12-16T23:20:34+00:00

We have received reports that the Windows Live Mail update- KB KB3093594, is causing stability issues for many of our customers running Windows Live Mail 2012.

Thank you for reporting this issue.

We have identified the root cause and are currently working on a fix that addresses the issue for impacted users on applicable platforms.

Please visit Update for Windows Live Essentials Mail 2012 or this thread for the latest updates.

***Update Dec 20^th^

Sorry for the delay in posting this update.

On Dec 17^th^we rereleased the Windows Live Mail update KB3093594.  For users who had previously installed this update and were experiencing a crash when launching the Windows Live Mail app, please download and re-install KB3093594 and this issue should be resolved.

https://support.microsoft.com/kb/3093594

Some users have independently reported a separate issue with sync of mail with attachments that we continue to investigate.

Update 1 February 2016

(posted as Issues 3 under Known issues ... for KB3093594 rev. 6.0)

Some customers have reported other issues with the release on December 17, 2015. This update is no longer being offered while Microsoft investigates these issues further. Server interactions will remain supported during this investigation.

NB: links to http://www.microsoft.com/en-us/download/details.aspx?id=49486  will not work

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

158 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2015-12-29T21:06:15+00:00

    DonRoos,

    I tried deleting my account that was not working, and then reinstalling it to WLM 2012.  It appears to be downloading messages again, for today at least.  Thank you for the advice.

    LISA

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-12-29T19:28:21+00:00

    Well I must be in the separate issue group because it still doesn't work for me.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-12-29T18:06:57+00:00

    I apologize if I have offended you, but in 1986, I was involved in a large purchase from IBM and other vendors.  We purchased *new*  IBM Model 40's; 60's and 80's along with a separate purchase for IRMA Boards(approved by our IBM rep)  for our Mini-mainframe as well as (at that time) the New HP Laser Printer Series II and there were no printer drivers available for those printers and there was a total conflict with the IRMA boards.  When I installed the IRMA boards into one of the Model 60's (I believe) I received my 'famous" error 163 on a blue screen.  When I called the 'dedicated tech support I was repeatedly told there is no such error as 163.  I removed the board and reset the CMOS and when I did a cold boot the error message continued to appear. Ultimately IBM tech did acknowledge the error 163.  However, we were encouraged to purchase IBM equipment instead.  It took a number of months to get the compatibility issues addressed.  So I am speaking from my personal experience with those products.  In the  end we purchased AST's and Compaqs all of which (sorry if I am offending others as well) ultimately went the same way as the IBM personal computer market.

    I did not curse the product nor did I in any way attack you personally, I simply stated what I experienced first hand as did others in our building who purchased new IBM equipment.   

    Thank you for your time.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-12-29T17:23:04+00:00

    Kathy you posted a lot of **** about big blue. Being a service person in those days, customers were well informed about updates and changes in software far in advance especially SNA networking. IBM Customers failed to heed

    the due dates and blamed IBM for their (customers) lack of action.

    People like to point a finger. "Remember when pointing a finger you have three pointing back at you".

    Let post real truths. Bad info never helps.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2015-12-29T17:13:40+00:00

    This is bad advice for users like me. update KB3093594 is causing the sync problems for me. I had to delete windows live 2012 and reinstall with out the  update KB3093594 to get back to a working live mail down load.

    Microsoft has failed to update  all line mail servers at the same time, causing problems for many of their outlook users.

    Was this answer helpful?

    0 comments