Universal mobile keyboard won't work

Anonymous
2015-12-25T13:48:16+00:00

The keyboard works fine while plugged in charging but as soon as it is unplugged to actually be mobile, like its name would suggest, it won't turn on. Even manually using the power/pair button on the side doesn't work. Am I missing something or does it sound like it's definitely broken?

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-11-03T01:21:58+00:00

    By the way, the universal mobile keyboard only supports 5V-2A mode via direct current. Make sure your mobile power bank ONLY supports 5V-2A output mode. Unsuitable voltage or current will damage the product.

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  2. Anonymous
    2020-02-06T11:07:32+00:00

    Darshil, I'm afraid you're a few years too late.

    This is a design / manufacturing problem with the keyboard, a bad soldering connection inside. It's impossible to fix and Microsoft have never once admitted to the problem - let alone accepted liability - so you're unlikely to get a response from them.

    Your best bet is to return it and get a refund if you can. The foldable keyboard doesn't have this problem, or of course you can choose another manufacturer that actually cares about its customers - maybe Logitech?

    Hope that helps.

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  3. Anonymous
    2018-11-25T10:16:18+00:00

    Same problem as everyone. No power unless plugged in.

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  4. Anonymous
    2017-03-23T18:13:38+00:00

    Same issue with me - any solution ?

    MS please do not just send the manual again - it is already in hand !!

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