Designer Bluetooth Mouse Scroll Wheel Malfunction

I too have the same exact problem. I bought the Microsoft Surface Mouse back in April and the scroll wheel simply broke just today July 22nd. 

It's definitely a hardware problem. Has nothing to do with the OS or software. The wheel is simply spinning smoothly and freely without vibration. For the wheel to work, there needs to be vibration feedback, but obviously there is none now.

There is no Microsoft support on this unfortunately. I tried to get device warranty on this, but without any luck. All Microsoft hardware gets 1 year limited warranty, but when I contacted them about this, they refused to replace mine for free.

For all future Surface Mouse customers, BE WARNED! Don't buy this product. It is defective and has no warranty.

The glue worked for me although it has lost quite considerably in scrolling quality and I have obviously no idea how long this is going to last.

Alternatively I have founf this solution which avoid glue and is probably better:

https://dompruitt.com/2008/11/24/fixing-the-scroll-wheel-on-the-microsoft-arc-mouse/

If I knew I would then have tried this one first.

Good luck and thanks Microsoft for your support!

Hi there

exactly the same problem here.

I actually dismounted the mouse and then decided to find an asnwer as what I had in front of my eyes was such an aberation I couldn't believe it..

Basically the end of the wheel axle is round and it is trying to spin an hexagonal socket which is quite unbelievable. I tried to digg everywhere if I was actually missing any part, in vain... anyway a kind of adaptor part wouldn't make any sense either as the axle is round.

That basically means that Sheenuyou is be true and I think that this is how this superb looking designer mouse with very poor engineering is actually manufactured. They glue the axle in the socket.

I am missing the glue to give it a go but will try to do asap and will then report.

Waseemulla, are you still around? Anyway you could confirm this from mfg drawings?

Has anyone found a solution to this?  The exact same thing just happened to me.  Have been using the Designer keyboard and mouse for around 6 months and was scrolling through my email and the wheel just stopped working.  The tactile "click" response has gone away and it just freely spins to no effect.  Pushing the button in still works as a middle click.

Window 10 Pro

MS Designer Bluetooth Mouse

I used to scroll pages by moving the wheel up and down, and it would click as it scrolled.

Now, the wheel does not scroll pages, nor click.  Rather, I have to push the wheel down, and then move the mouse up and down the desk to scroll up and down.

I may have changed a setting on the mouse control, but have gone back to the settings and cannot return the mouse to its former default scroll settings.  I have attempted to troubleshoot by removing other mouse drivers; restarting computer and mouse; called MS customer support (transferred 6x then disconnected); etc. 

Please help.  It's a very nice mouse, but not fully functional at this time.  Thanks.