Can't Boot From Bootable CD -- Bios Set Correctly

Anonymous
2015-11-02T05:57:29+00:00

I am trying for the first time to boot my Windows 8.1 laptop from the internal CD-DVD drive. I have a bootable CD in there, and yes, I do have the bios set with CDROM drive as first in the list to boot from. But when I try to boot from the CD, it won't boot, instead the computer gives me this message:

"ATAPI CDROM has been blocked by the current security policy."

(Its actually a DVD drive.) All it lets me do at that message is hit the Enter key to OK the message, and then it boots from the hard drive.

I have no idea where "security policy" settings are or what they are set for. What do I have to do to get this to boot?

This is a Gateway laptop, 2.2 MHz Intel Pentium processor, 4 GB RAM, 64 bit OS, with Windows 8.1 fully updated, and Windows Defender running and fully updated.

I have already looked everywhere I can find, but nothing seems to address this message or issue, as follows:

*I went to Help menu to look up "Security Policy." While the computer is giving me the message about "security policy," the Help menu has no idea what "security policy" is, it just comes up blank!

*I went to Control Panels/System and Security/Action Center/Change Windows Settings/Smart Screen/... All I found in there that might be involved is a setting to block anything downloaded from the Internet until I give administrator access. Well, the booting issue didn't allow me to give administrator access (yes, I am the administrator) when I tried to boot, I only could hit the enter key to OK. Nonetheless, I changed to: notify me but proceed (not a quote).

With that, I tried again, but it still would not boot from the CD, got the same message, so that setting is not it. I changed the setting back.

I see no other setting there that could be related by even a stretch. And the control panels should be dealing with the OS anyway, and this is happening while trying to boot from the OS on the CD, not the hard drive. That is, this is something in the root.

*I then went into bios area (UEFI Firmware) by sweeping in from the right and into Settings/Change PC settings ..., and found a tab in bios for Security. Looking there, there is a list of things, but it lets me access only "Supervisor Password." It was currently set as "clear," meaning no password. I left it as that -- surely I can't need a password just to boot from a CD, and the message I got in trying to boot from the CD did not allow me to enter a password.

Other settings in the Security tab were not accessible. The only ones they included that might be remotely related were:

*Password on Boot, which was set as no password. But again, the message I get with this issue does not ask for nor allow me to enter a password.

*Secure Boot Mode: Standard (It does not let me access to change that.)

Some others also were in the list that are not worth listing, not even vaguely related.

I then went into some other things elsewhere in the main settings called Startup Settings. The only thing in there that sounded the least bit vaguely related was "Enable boot logging." I punched F2 to go into that, but the machine instead restarted, and did not start from the CDROM, same message again. I went back to it, and it is still listed as Enable boot logging, does not instead say Disable - so I don't know if anything even got changed. I did not touch it again, left it as-is.

So, that's it. I've checked all the settings I know about. Nothing about this bit about "ATAPI CDROM has been blocked by current security policy."

I tested with two DVDs that I have booted from in the past on other Windows machines -- they also would not boot, but they did not give me that message.

I note, all three CDs/DVDs are being read fine by the DVD drive once the machine is booted in Windows 8.1 from the hard drive - so the issue is not that the DVD drive can't read the disks.

Where is this "security policy" set?! What do I need to do to get this to boot from the CD?

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2016-08-24T15:35:47+00:00

Hi,

So everything is back to normal... or at least working to your satisfaction ?

You seem to know more about manipulating your email than I do, but though I may be able to help by describing what my screen looks like !

I know how that kind of conversation goes... Not so much with Microsoft, but with my internet provider sometimes..

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  1. Anonymous
    2016-02-05T22:06:41+00:00

    Hi,

    Really happy to hear that did the trick... My laptop doesn't have that function key... My F6 is for Power Options... Nothing at all for the Touchpad...

    I may have to put the older HP driver back in so I can turn it off and on...

    The little yellow light is kind of handy though... It kind of helps find the Touchpad in low light...

    The drivers may have helped with the smoothness... mine seems to work better with Win 10 and the new driver than it did with Win 7 or 8... But I never had the chance to try the new driver with them yet...

    I actually don't use the laptop much... It's 2 years old and probably only has 20-30 hours of use. I bought it for my mom, but she decided she doesn't want anything to do with computers unless I do it for her...

    My Desktop is considerably faster, so I usually use it... I bought her a fairly fast machine, but she doesn't want to learn to use it... She used to use them at her work, but they were always crashing and upsetting her, so no more for her.

    As far as the pictures go... until recently I had been using a 3rd party tool called ScreenShot Deluxe.

    After repeatedly reading about the Windows SNIPPING TOOL I decided to try it... It works, but doesn't have the options and resolution as ScreenShot... It is sufficient for images you are going to post to the web though... The file can be so large with ScreenShot that a lot of email services and Forums won't accept it...

    You can find it in Windows Accessories when you click on the Start... All Apps... Just click on NEW and outline a box around something, then click on File to save it in the file type you want.

    BTW... Did Compatibility Mode solve the problem with Office 2013 ?

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  2. Anonymous
    2016-02-05T20:32:34+00:00

    You truly are a god send. That did it -- the FN key and F6 key. Yes, in looking at it closely, it looks like a tiny finger on a pad.

    That was a fast thing to try, so I tried it - kind of bogged down in other things today. Oh, I had to futz around with it back and fourth a few times -- but finally the touchpad is working. That did it!

    Don't know when that got turned off, in the Win 10 upgrade or I might very well have accidentally hit it at some point and not even known. However, that touchpad issue was one reason the guy who gave me this computer gave it to me -- and now it appears it simply needed that driver update to make it work smooth and solid.

    At the moment, it seems to be working perfectly, nice and sensitive, more sensitive than it ever did when it worked sporadically in Win 8.1. And solid.

    Will see overtime if it is going to work perfectly permanently  or just now and then, but I am very hopeful considering how smoothly it is working now. It was never this smooth.

    So, The F6 key got it working now. And I am presuming the updated driver I already wrote about is what has it working so smoothly. It took both of that info from you to fix it cnmpletely.

    And great, now I don't have to respond to all those photos you posted and all the info. :)

    But, I still would like to know how to take those photos in Windows. Or is that some third-party application you have?

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  3. Anonymous
    2016-02-05T20:01:07+00:00

    Hi,

    I just stumbled across this in another thread... might want to check it out...

    UPDATE: I FIXED MY TOUCHPAD! Not sure if this might help anyone else, but here's what I found...

    I was looking at my function keys. On my Gateway, NV53A, I noticed F6... it shows what I thought was a screen, with a finger touching it, and the circle with a line in it (on/off presumably). Out of curiosity, I hit Fn+F6, and BAM!! I have my touchpad back!

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  4. Anonymous
    2016-02-05T19:46:59+00:00

    Hi,

    First off, right click on the Synaptics in Device Manager and select Uninstall and reboot, if you haven't tried that...

    Have you checked the settings to make sure it is actually turned on ?

    Make sure it is turned on in your BIOS settings...

    Do your buttons under the Touchpad work ?... you might have answered that, but I don't remember...

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