I am running Windows 10 64 bit After removing a virus using windows defender and malwarebytes, I could no longer... A. remove these internet explorer add ons, to wit: Ó¦ÓÃ±¦Ò»¼ü°²×°²å¼þ npQQPhoneManagerExt.dll 电脑管家网页防火墙 TSWebMon64.dat B. activate Location in Notification since it is always greyed out now

These two (results 4.1 & 13.1) are not part of the BHOs & must be ignored. They are for Windows to deal with. You noticed, I'm sure, each time you opened RegEdit, it was where you left off. These keys are a record that allows Windows to do that. They will change on their own. The second key is really a copy/mirror of the first. Should we need to delete your BHO keys manually - I see some of them have mirrors too - we won't have to deal with the mirrors. Windows will do that. I've begun to study the keys you've posted. I think we can deal with them. But I'm going to interrupt my study shortly to go pick a BHO remover for you to try first. Too bad... https://technet.microsoft.com/en-us/sysinternals/bb545027 Sysinternals Utilities Index ...does not have one. Those are actual MS people & surely must be trustworthy. After you have run a proper BHO remover, we will revisit your registry to see what is left. I particularly hope all mention of "tencent" is removed. But absolutely do not delete anything on your own. You're doing very well so far with these pictures. (1) Other than in "Manage Add-ons", where do you see the BHOs? Do they show up in the IE 11 display or in an IE 11 menu? (2) Show me a search of all additional instances (if any) of the AppID: "{5D7991DD-038 etc.", which shows up in your results numbers 1 & 5 (of Class ID {7C260B4B-F7A0 etc.). (3) Show me the 1st 3 instances of "tencent" in the registry. (4) Verify there is no "tencent" folder in C:... ...If it's really gone from there, the registry keys could never do any harm. It'll be only a matter of neatness to be rid of them. I think that's all we'll need to see of the registry. I'm going now to pick a remover.

I tried to check also for TENCENT in the registry... the search gave me more than a hundred result... After a 100 images, I stopped searching..

By the way, I rechecked the results of the search... I found 2 additional results for the Class ID {50F4150A-48B2-417A-BE4C-C83F580FB904}, for the First Add-on.... 4.1 13.1

Location is greyed out, i cannot remove internet explorer 11 addon after virus removal

Anonymous

I am running Windows 10 64 bit

After removing a virus using windows defender and malwarebytes, I could no longer...

A. remove these internet explorer add ons, to wit:

Ó¦ÓÃ±¦Ò»¼ü°²×°²å¼þ npQQPhoneManagerExt.dll
电脑管家网页防火墙 TSWebMon64.dat

B. activate Location in Notification since it is always greyed out now

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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157 answers

Anonymous

2015-09-27T00:36:41+00:00

These two (results 4.1 & 13.1) are not part of the BHOs & must be ignored. They are for Windows to deal with. You noticed, I'm sure, each time you opened RegEdit, it was where you left off. These keys are a record that allows Windows to do that. They will change on their own. The second key is really a copy/mirror of the first.

Should we need to delete your BHO keys manually - I see some of them have mirrors too - we won't have to deal with the mirrors. Windows will do that.

I've begun to study the keys you've posted. I think we can deal with them. But I'm going to interrupt my study shortly to go pick a BHO remover for you to try first. Too bad...

https://technet.microsoft.com/en-us/sysinternals/bb545027

Sysinternals Utilities Index

...does not have one. Those are actual MS people & surely must be trustworthy. After you have run a proper BHO remover, we will revisit your registry to see what is left. I particularly hope all mention of "tencent" is removed. But absolutely do not delete anything on your own. You're doing very well so far with these pictures.

(1) Other than in "Manage Add-ons", where do you see the BHOs?

Do they show up in the IE 11 display or in an IE 11 menu?

(2) Show me a search of all additional instances (if any) of the AppID: "{5D7991DD-038 etc.",

which shows up in your results numbers 1 & 5 (of Class ID {7C260B4B-F7A0 etc.).

(3) Show me the 1st 3 instances of "tencent" in the registry.

(4) Verify there is no "tencent" folder in C:...

...If it's really gone from there, the registry keys could never do any harm. It'll be only a matter of neatness to be rid of them.

I think that's all we'll need to see of the registry. I'm going now to pick a remover.
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Anonymous

2015-09-26T18:48:17+00:00

I tried to check also for TENCENT in the registry... the search gave me more than a hundred result... After a 100 images, I stopped searching..
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Anonymous

2015-09-26T17:21:41+00:00

By the way, I rechecked the results of the search...

I found 2 additional results for the Class ID {50F4150A-48B2-417A-BE4C-C83F580FB904}, for the First Add-on....

4.1

13.1
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Anonymous

2015-09-26T16:42:23+00:00

and lastly...

9.
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Anonymous

2015-09-26T16:41:35+00:00

and these..

7.

8.
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