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We have developed a .Net C# program that uses Crystal reports to create a report from raw data. We started getting customers with crystal reports errors. The only common thread was it started happening after a specific date. After tracing it down we came up with KB3102429 as being the issue.
The app is developed in Visual Studio 2008 and uses Crystal Reports for Visual Studio 2008. Would an upgrade have solved this issue ?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
We run Crystal XI primarily on Win7 (32 & 64) desktops. Users recently started complaining about being unable to export the report files to PDF through the designer.
I can confirm that uninstalling KB3102429 resolved this problem for our internal users.
We have more than 100 report files; changing the fonts in each would have been prohibitively time-consuming
This issue is even worse for us - uninstall of KV3102429 on Windows 8.1 doesn't solve issue with reports and PDF files.
We have CRXI, and also we have the same problem.
Not sure if CR XI is affected but have not yet seen it reported for that version.
I can only personally confirm for CR10 and have only seen it reported for CR10 (and CR for VS2008) and CR 9. Issue only manifests with export to PDF (Word and RTF not affected), only if the report contains TNR or Arial (no other fonts found to cause a problem but not every font was tested) and only with the versions of fonts in that particular update (so far). Also we have confirmed W7 and S2008R2 have been affected, again only if that update is installed. XP is probably immune because it's no longer updated.
If you have installed that update (3102429) and can export a report containing TNR or Arial to PDF from CRXI then I guess CRXI is not affected.
If you cannot reboot your server immediately during business hours after uninstalling "KB3102429", changing the font type in your reports to "Centaur" may work as a temporary solution.
-Alex
