Update KB3000850 fails to install

Anonymous
2014-11-26T14:09:39+00:00

Hi there,

I have a problem installing update KB3000850. It downloads and appears to install OK until the computer restarts to complete the installation. It gets to about 8% of configuring windows updates and then I get the following message:

failure configuring windows

undoing changes

The computer restarts and is usable. I don't know a great deal about windows error reporting but I checked the C:\Windows\Logs\CBS\CBS log and found the following message:

CBS Failed installing driver updates [HRESULT - 0x80070003 - ERROR_PATH_NOT_FOUND]

I checked the Event Viewer and found the following message in the Windows Logs\System section:

Event ID: 7023

Source: Service Control Manager

The Windows Modules Installer service terminated with the following error:

The system cannot find the path specified.

I have no idea which path it cannot find. I have tried running the SFC and DISM commands and have tried the Windows Update Automated Troubleshooter but none of these seem to fix it. I understand there is a problem with the Avast anti-virus software but I am running Norton 360. I am using Classic Shell and am not sure if that is causing the problem but don't want to uninstall it if the error is being caused by something else.

Any help or advice would be most gratefully received.

Thanks in advance,

Richard

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-11-28T20:19:45+00:00

    When I check C:\Windows\Logs\DISM\dism log it doesn't make much sense. Most of it appears to be in Chinese/Japanese/Korean characters.

    Just delete or rename the dism.log.  A new one will be begun the next time it is needed.  Otherwise note that you can redirect and filter the output from DISM using additional command line syntax.

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  2. Anonymous
    2014-11-28T19:26:55+00:00

    Hi Arvind,

    Thanks for your reply.

    I have already looked at the steps suggested by UweFurchheim and I do have the following directories:

    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Accessibility

    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Accessories\Tablet PC

    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Accessories\System Tools

    I managed to locate these directories using a Command Prompt. What is unusual, however, is that I cannot see them with File Explorer (and I have selected to show Hidden items). I'm not sure I have the same error as such described in that link as mine seems to relate to a path not found when installing a driver update. The error in my C:\Windows\Logs\CBS\CBS log is as follows:

    CBS Failed installing driver updates [HRESULT - 0x80070003 - ERROR_PATH_NOT_FOUND]

    I tried running the dism command again but get the following error:

    Error: 0x800f0906

    The source file could not be downloaded.

    When I check C:\Windows\Logs\DISM\dism log it doesn't make much sense. Most of it appears to be in Chinese/Japanese/Korean characters.

    I don't believe the Update Readiness Tool can be used with Windows 8.1

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  3. Anonymous
    2014-11-28T12:24:06+00:00

    Hi Richard,

    I understand the inconvenience caused, but let me help you with this.

    I suggest you to follow the steps provided by UweFurchheim, replied on November 21, 2014, from the link below:

    http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/error-with-windows-update-kb3000850/b0e3fa91-5f31-4258-998a-1d0dff88a37e?page=2

    Also, I suggest you to run the system Update Readiness Tool from the link http://support.microsoft.com/kb/947821/en-us?wa=wsignin1.0 and check if the issue persists.

    Please do keep us posted with the status of the issue to assist you further.

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  4. Anonymous
    2014-11-27T19:43:39+00:00

    Thanks for the advice but I don't want to give up so easily. I cannot help a feeling of curiosity which makes me want to get to the bottom of the matter and know why the update fails. There must be benefits and improvements included in KB3000850 that I'm missing out on. There must be a solution out there. Don't get me wrong, I won't flog a dead horse but I believe the answer lies out there somewhere, hopefully with a member of the Microsoft Community.

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  5. Anonymous
    2014-11-27T18:49:22+00:00

    Thanks, I've been comfortable with MS automatically installing updates so when I see one that failed I'm compelled to try to resolve the issue. I (and others) have spent significant time and energy in investigating issues like this one and I wish MS would provide more information in their logs/trouble shooting steps (much like your clear, concise information). Thanks again.

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