Update KB3000850 fails to install

Anonymous
2014-11-26T14:09:39+00:00

Hi there,

I have a problem installing update KB3000850. It downloads and appears to install OK until the computer restarts to complete the installation. It gets to about 8% of configuring windows updates and then I get the following message:

failure configuring windows

undoing changes

The computer restarts and is usable. I don't know a great deal about windows error reporting but I checked the C:\Windows\Logs\CBS\CBS log and found the following message:

CBS Failed installing driver updates [HRESULT - 0x80070003 - ERROR_PATH_NOT_FOUND]

I checked the Event Viewer and found the following message in the Windows Logs\System section:

Event ID: 7023

Source: Service Control Manager

The Windows Modules Installer service terminated with the following error:

The system cannot find the path specified.

I have no idea which path it cannot find. I have tried running the SFC and DISM commands and have tried the Windows Update Automated Troubleshooter but none of these seem to fix it. I understand there is a problem with the Avast anti-virus software but I am running Norton 360. I am using Classic Shell and am not sure if that is causing the problem but don't want to uninstall it if the error is being caused by something else.

Any help or advice would be most gratefully received.

Thanks in advance,

Richard

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2015-05-13T13:23:24+00:00

    Thank you so much for your post. Finally last night I got this update to install. Also I do have a Kodak printer.

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  2. Anonymous
    2015-05-13T08:56:01+00:00

    You could have called MicroSoft but they would performed a system restore. Which has its own downsides. I had a Kodak printer installed both in the machine state when it failed and after letting them perform a restore. Which I could have done myself but was hoping they could help me avoid.  It seems this has to do with the nature of the OS and that it was a Samsung OEM install.  At least that's what I can determine from reading.

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  3. Anonymous
    2015-05-12T16:36:56+00:00

    No. In as much as I don't understand any thing that is posted. I am not a "techie".

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  4. Anonymous
    2015-05-12T14:11:38+00:00

    I'm old and not a "Geek". Is my computer going to dissolve if I don't install this update? Like so many other issues Windows is a pain in the ****.  Come on Bill for the money you have you could have some employee come and fix this issue.  Good customer relations, don't you know?

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  5. Anonymous
    2015-05-12T14:11:18+00:00

    YEAH!  HOORAY!!!  Finally, solved this problem!!!  Thanks so much for providing this solution!  I have tried so many things (safe mode boot, uninstalling programs, dism, sfc, etc.  etc.) for so long with nothing working.   I had recently given up hope and turned automatic updates off.   Finally saw your mention of KODAK and suspected that your solution might work since I had a KODAK 5100 printer and drivers.  Even though I had uninstalled it several months ago, looks like residual changes from that installation were still affecting this KB3000850 update and preventing it from working.

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