Update KB3000850 fails to install

Anonymous
2014-11-26T14:09:39+00:00

Hi there,

I have a problem installing update KB3000850. It downloads and appears to install OK until the computer restarts to complete the installation. It gets to about 8% of configuring windows updates and then I get the following message:

failure configuring windows

undoing changes

The computer restarts and is usable. I don't know a great deal about windows error reporting but I checked the C:\Windows\Logs\CBS\CBS log and found the following message:

CBS Failed installing driver updates [HRESULT - 0x80070003 - ERROR_PATH_NOT_FOUND]

I checked the Event Viewer and found the following message in the Windows Logs\System section:

Event ID: 7023

Source: Service Control Manager

The Windows Modules Installer service terminated with the following error:

The system cannot find the path specified.

I have no idea which path it cannot find. I have tried running the SFC and DISM commands and have tried the Windows Update Automated Troubleshooter but none of these seem to fix it. I understand there is a problem with the Avast anti-virus software but I am running Norton 360. I am using Classic Shell and am not sure if that is causing the problem but don't want to uninstall it if the error is being caused by something else.

Any help or advice would be most gratefully received.

Thanks in advance,

Richard

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-04-09T18:06:18+00:00

    Yes, bluetooth can cause all kinds of problems. I remember after one Windows update I lost the use of my wired mouse! It was due to some software called MotioninJoy which allows you to use a PS3 controller wirelessly with a PC. I had to uninstall that software to get my mouse to work again.

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  2. Anonymous
    2015-04-09T16:53:53+00:00

    Nothing seems to work.          

    Sounds like it is time to do some diagnosis or call support.

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  3. Anonymous
    2015-04-09T16:30:21+00:00

    Can't help you there Leandro I'm afraid but thanks a lot Richard for the workaround method. I too have a Kodak printer and it did the trick for me.

    This is the most obscure problem I've had since a wireless mouse caused my Visual Studio not to work properly. Simply unplugging the receiver solved the issue!

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  4. Anonymous
    2015-03-18T20:24:21+00:00

    This is driving me insane! 2 days trying to install this update and so far no luck. Problem is I am getting a diferente error: 8024200D.

    I know this update is 700MB+. It first downloads and installs the whole thing but after restarting my PC this update is showing again but it is only 63MB. This is what is failing to install.

    I have tried every single tip in the MS fórum, like sfc scan, dism.exe, restarting Windows update using .cab from MS.

    Nothing seems to work.

    Anyone with same issue?

    Any help is appreciated.

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  5. Anonymous
    2015-03-17T19:30:25+00:00

    Same problem & fix here too. I also used to have a Kodak printer on this installation of Windows. A Hero 5.1.

    Thanks to all who contributed to this thread.

    You're welcome,

    I actually found the answer on another forum and I'm glad this solution appears to be working for others too. It's great that we have a friendly and helpful forum such as this one to turn to for answers.

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