![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Here is the latest update from my chat session with Samsung tonight.
Cinderella: Hi, thank you for contacting Samsung Canada support. How may I assist you today?
Curtis: Cinderella?
Cinderella: Hi Curtis.
Cinderella: Plesae go ahead with the issue/
Curtis: I have a glass slipper I'd like you to try on (sorry - I couldn't resist)
Curtis: I have an open ticket that I would like for you to check for me.
Curtis: I want to know if there has been any update.
Cinderella: Plesae assist me with the ticket id.
Curtis: ********137
Cinderella: Thank you.
Cinderella: Allow me few minutes while I go through the ticket.
Curtis: Certainly.
Cinderella: Thank you.
Cinderella: Thank you for waiting.
Cinderella: Did you try the Sw update tool?
Curtis: There is a technical team looking at the issue of your chipset driver and the sound driver having a problem.
Curtis: I've been working on this for weeks.
Curtis: Can you tell me if there is any change in what the tech team has found (if anything).
Cinderella: Thank you for the information.
Cinderella: I see that the ticket is in closed status.
Curtis: closed?
Cinderella: In this case, I would suggest you to contact the phone support number, they will assist you further.
Curtis: Is there any more information in the ticket?
Cinderella: I am sorry, I see that there is no other information.
Curtis: WHAT?
Curtis: THAT IS CRAZY
Cinderella: Please contact the phone support, they will assist you with it status.
Cinderella: I see that you are experiencing an issue with the sound drivers.
Curtis: Not just me - there are MANY people. Samsung doesn't seem to be taking this seriously.
Cinderella: I can understand your situation.
Cinderella: If there was any option from my end, I would definitely have helped you.
Curtis: What number do I need to call. I can't believe how hard it is to get someone to look at this.
Cinderella: You can reach them by calling: 1-800-Samsung (1-800-726-7864) any day between 08:30 AM till 12:00 AM midnight, EST.
Cinderella: I understand your situation, I would have felt the same if I was in your situation.
Cinderella: I am really sorry, if there was an option, I would definitely have helped you.
Curtis: Are you sure that's the right number? When I call are they going to be able to look at the ticket reference number that I send them?
Curtis: (tell them)
Cinderella: Yes, please contact them, they will assist you.
Curtis: Can you tell me what date the ticket was closed?
Curtis: Can you tell me what date the ticket was closed?
Cinderella: I'm sorry for the delay. I'll be right with you.
Cinderella: I am sorry, we are unable to view the details of the that.
Curtis: Is there ANY more information you can give me?
Cinderella: I am sorry, we do not have any information regarding it. Please contact the phone support, they would be able to retrieve the information.
Curtis: Ok. This is very disappointing.
Cinderella: I can understand your situation.
Cinderella: I am really sorry, I wish I could have helped you but unfortunately the option is unavailable.
Curtis: Ok. I will call.
So, I will now try and CALL them to see what information is in the CLOSED ticket. These guys are something else. Maybe I'll get lucky and the ticket was closed and they are producing a new sound driver. (What can I say, I'm an optimist).
Curt