Blue Screen bugcode_usb_driver windows 7 0x000000fe

Anonymous

My laptop just recently started to have this problem. I would be doing something random like reading or watching a video or playing a game and my laptop would suddenly go into BSOD. The timing seems to be random too, on some day I have no problem using my laptop for the entire day. The blue screen started to appear after I got my new mouse, but the system told me the mouse is installed correctly and I was able to use the mouse normally. The logo on the new mouse says Insignia, my old one says Logitech, and I thought maybe that's the problem so I returned the Insignia mouse and got a new Logitech mouse, but the blue screen still appears, so apparently that's not the reason. I'm not sure what else could be causing the problem, I didn't installed any new program or anything.

The blue screen technical information gives me these: 0x000000FE, 0x000000000000008, 0x000000000000006, 0x000000000000005, 0xFFFFFA80082F2820

Other info from computer properties:

Model: ASUS Notebook K53E Series

Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30 GHz 2.30 G Ghz

Installed memory (RAM): 6.00 GB (5.78 GB usable)

System type: 64-bit Operating System

Edit 1: (May 14 6:27 pm):

Here's the link to the zipped minidump file on dropbox

https://www.dropbox.com/s/vgo5hwy0d8cbpsn/Minidump.zip?dl=0

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

There appears to be both BUGCODE_USB_DRIVER (fe) and DRIVER_POWER_STATE_FAILURE (9f) stop errors referencing the usbhub.sys:

BUCKET_ID: X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

BUCKET_ID: X64_0x9F_3_POWER_DOWN_IMAGE_usbhub.sys

No specific third party driver is referenced in the errors.

As such I would recommend to install the following hotfix for the usbhub.sys and see if it helps:

https://support.microsoft.com/en-us/kb/2895729

There is a link at the top of the article to request the hotfix.

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46 additional answers

Anonymous

2015-06-01T21:03:35+00:00

OneDrive and SkyDrive are the same thing but I just realized you have been using Dropbox and that would have been OK.

Can you check the following file located in the C:\Windows\System32\drivers folder:

kbfiltr.sys

Right-click the kbfiltr.sys > Properties > Details

What is the "File description" and "File version" ?

Also, can you run the following utility from Intel:

http://www.intel.com/p/en_US/support/detect

Does the utility pick up any driver updates?
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Anonymous

2015-05-31T19:01:00+00:00

https://onedrive.live.com/redir?resid=51A45B4C79EED98F!108&authkey=!AJUWp7WnURjg6\_w&ithint=file%2czip

Here's the link to the file. I'm not sure if OneDrive and SkyDrive is the same thing, but only OneDrive shows up, so hopefully I did this correctly.
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Anonymous

2015-05-31T16:54:08+00:00

The error is the same BUGCODE_USB_DRIVER and does not implicate a third party driver.

Can you provide the following file via Windows Live SkyDrive which should contain more information on the crash:

C:\Windows\MEMORY.DMP

The memory.dmp file will be quite large so you could compress the file with a third party application such as 7-zip or WinRAR prior to uploading.
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Anonymous

2015-05-30T18:12:46+00:00

The blue screen occurred this Morning (May 30th), here's the new Minidump zip

https://www.dropbox.com/s/on7ver2e9nrbm52/Minidump\_May\_30\_2015.zip?dl=0

I have not install the Azurewave driver yet, so I think this implies that something else might be causing the blue screen.
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